Jobs at ServiceNow

Build and operate cloud-native reliability, release, and test platforms. Develop Kubernetes-based infrastructure, automated quality gates, CI/CD integrations, observability, progressive delivery, testing frameworks, and developer self-service environments. Automate failure detection, deployment verification, security checks, and reliability assessments while partnering with engineering teams on architecture and reliability practices. The role also leads platform evolution, resilience validation, and sustainable resolution of infrastructure issues.

Build and deploy production-grade, LLM-enabled applications for strategic enterprise customers. Own backend services, data orchestration, front-end integrations, APIs, vector databases, LLM pipelines, reusable SDKs, prompts, and developer tooling. Work onsite with customers, integrate legacy systems, iterate in agile sprints, improve platform capabilities, and deliver secure, scalable AI solutions. The role requires extensive software engineering experience, customer-facing implementation expertise, cloud and DevOps fluency, and travel up to 30%.

Designs and builds scalable ServiceNow CRM features, customer service workflows, integrations, and AI-enabled experiences. Owns software components end to end from architecture and implementation through testing and deployment. Develops prototypes, optimizes performance, establishes engineering best practices, supports production systems, and mentors engineers. Requires expertise in Java, JavaScript or TypeScript, React, APIs, data modeling, testing, CI/CD, LLM integrations, agent orchestration, and production incident response.

Leads strategic 360-degree deal execution across EMEA by coordinating sales, business units, finance, legal, sourcing, and revenue stakeholders. The role develops deal strategy, improves buying processes, identifies revenue opportunities, mitigates risk, supports complex transactions, and drives post-deal insights and continuous improvement. Success depends on accelerating deal velocity, improving execution consistency, scaling strategic processes, and balancing operational investment with revenue growth.

Drive new business and account expansion for ServiceNow through telephone and video-based selling. Prospect strategically, generate pipeline, manage complex sales cycles, meet sales targets, coordinate internal specialists and partners, maintain forecasts and account plans, support renewals, and mentor team members. Fluency in French and Arabic is required, along with software sales experience and strong relationship-building skills.

Design and build scalable ServiceNow CRM features for customer service workflows, including case management, work orders, integrations, and AI-powered agent experiences. Own software components through design, implementation, testing, deployment, and optimization. Develop LLM-driven workflows, prototypes, and production integrations while establishing engineering best practices. Troubleshoot customer-facing systems, participate in incident response, and mentor engineers.

Manage large-scale, cross-functional AI software development builds from conception through delivery. Partner with customers, engineers, product managers, designers, and technology leaders to define milestones, manage risks and dependencies, remove delivery obstacles, coordinate releases, and ensure successful outcomes. The role also drives process improvement, documentation, reporting, stakeholder communication, and deployment of scalable AI solutions in enterprise SaaS environments.

Supports early-stage sales pipeline growth through phone, email, and social outreach. The intern identifies and engages buying-group members, validates intent, qualifies opportunities, schedules prospect meetings, and collaborates with Sales, Marketing, Enablement, and Go-to-Market teams. The role includes learning ServiceNow solutions, using AI-enabled outreach tools, participating in development simulations, meeting performance expectations, and presenting a final project to leadership.

Leads sales growth across Ireland by building and coaching a Sales Executive team, developing go-to-market and territory strategies, managing quotas, forecasts, pipeline, and customer relationships. Partners with Sales Operations, Marketing, Professional Services, Solution Consulting, and external partners to close opportunities, retain customers, and achieve annual revenue targets. Requires extensive enterprise sales success, C-level engagement, strategic planning, financial acumen, CRM ownership, and strong team leadership.

Build scalable AI-powered software solutions using ServiceNow AI capabilities, prompt engineering, and intelligent architectures. Translate business needs into user-friendly features across design, implementation, testing, and delivery. Develop JavaScript UI components, integrate automated testing into CI/CD, optimize performance, improve reliability and observability, and contribute to AI-enabled product enhancements. Collaborate across teams, participate in code reviews, and mentor colleagues on software craftsmanship and responsible AI integration.

Leads Data and Storage Reliability Engineering for large-scale SaaS environments. Responsibilities include reliability strategy, observability, diagnostics, automation, capacity planning, incident root-cause analysis, resilience validation, risk reduction, and platform improvement. Manages and develops engineering teams, partners with production and software engineering groups, supports customer-critical escalations, and converts operational insights into durable engineering solutions.

Develops and scales AI-powered managed services and Built On ServiceNow solutions through strategic partner collaboration. Identifies opportunities, shapes growth strategies, guides solution deals from discovery through launch, presents value propositions to executives, structures deals with finance and legal teams, and coordinates internal and external stakeholders. The role requires extensive enterprise IT sales, consultative selling, platform transformation, managed services, BPO, and strategic partnership experience, with travel as needed.

Designs and operates cloud-native platforms for software validation, release readiness, production reliability, and developer self-service. Builds Kubernetes-based infrastructure, CI/CD and GitOps workflows, automated testing, observability, deployment verification, progressive delivery, resilience testing, and reliability controls. Resolves complex infrastructure and networking challenges, improves engineering productivity, mentors engineers, and partners across teams to deliver scalable, automation-first platform capabilities.

Lead technical pre-sales for enterprise ServiceNow solutions across a portfolio in Ireland. Engage C-suite, run demos, design solutions, respond to RFPs, support POCs, and collaborate with sales and professional services to drive deals and transitions.