Product Market Research Lead

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Product Market Research Lead

Product Transformation Discipline

Position Summary

Our firm’s evolution mirrors the story of global finance adapting to navigate the challenges of expanding markets. Navigating these challenges requires professionals who combine deep market insight with sound judgment and a passion for helping organizations make better decisions. We seek individuals who are intellectually curious, evidence-driven, and motivated by the opportunity to shape the future direction of our products and services.

Brown Brothers Harriman is currently recruiting for a Product Market Research Lead to join the Product Transformation Discipline within the Investor Services business. This leadership role owns the Product organization's market-back evidence base and turns client, competitor, and ecosystem insight into clear, prioritized opportunities that inform product leadership and product teams on what to build, buy, or partner for. Reporting to the Head of the Product Transformation Discipline, this role will serve as the connection between enterprise strategy and product execution, helping translate strategic priorities into actionable product opportunities while ensuring market realities inform strategic thinking.

The Product Transformation Discipline builds the product capabilities (research, design, prototyping, measurement, and the operating model) that product teams draw on across the product lifecycle. It frames new bets and sets the standards the product organization works to; the product teams own roadmap, backlog, and the delivery of live products.

This role will build and lead the Product Market Research function, establish research standards across the Product organization, and provide the evidence base that helps determine where the product portfolio should invest, partner, or innovate.

Key Responsibilities

Client, Market & Competitive Insight

• Lead and scale Voice of Client: gather and synthesize insight from current clients and prospects into actionable recommendations.

• Own win/loss analysis from a product portfolio perspective: identify the factors that drive commercial outcomes and feed findings into roadmap and the commercial case.

• Track competitor capabilities and market positioning to identify where products lead or lag and help inform product priorities.

• Monitor fintech, data, and partner ecosystems for opportunities to strengthen existing products and identify emerging opportunities.

Product Opportunity Development

• Bring together strategic planning, client insight and market intelligence to identify and define product opportunities.

• Build the evidence base used to support, reshape, or stop potential product investments.

• Work hand in hand with product heads to identify key gaps in market and client insights that could drive the development of, and improvements to, product value propositions and roadmaps.

• Partner with strategic planning to translate strategic theses into product opportunities and provide market feedback to challenge and refine assumptions.

• Partner with the innovation function to identify long-term themes that may impact multi-year product portfolio strategy.

• Transition validated opportunities to Rapid Prototyping and Innovation and provide problem definitions to Product Design & CX.

Research Leadership & Standards

• Establish and own the research standard for the Product organization.

• Partner with Product Operations to embed research practices across teams conducting ongoing insight and discovery work.

• Build and lead the Product Market Research function while increasing the impact and influence of market-backed insight across the organization.

Knowledge and Skills

• Senior leadership experience in research, insights, or product strategy, with the credibility to influence senior stakeholders, Principals, and Partners.

• Proven track record of translating client, competitor, and ecosystem insight into decisions that changed what was built or prioritized

• Strong ability to synthesize diverse information into clear, evidence-based recommendations and opportunity assessments.

• Experience with product discovery, opportunity sizing, and influencing outcomes across complex, matrixed organizations.

• Asset servicing or asset management experience strongly preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.