Product Analyst - Commerce Hub

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Job Title

What does a successful Product Business Analyst do at Fiserv?

As a Product Business Analyst (BA) you will be responsible for gathering and understanding the business needs of Fiserv’s clients. You will ensure that the requirements are accurately documented allowing Fiserv’s technical teams implement the defined solution.  You will be part of our amazing Product BA Team; we are team that supports each other in our commitments and deliverables.  This role will provide you the opportunity to collaborate with cross-functional teams, influence key decisions, and shape the future of our business.

What you will do:

• Gather and document business requirements. Understanding current business needs, identify gaps with those current procedures, features and functionalities, and recommend possible solutions.  This includes data gathering and exploration, research into current industry trends, and what competitors might be doing and working closely with stakeholders across departments

• Feasibility assessment of client requirements against existing functions

• Interrogation of system possibilities that would meet client requirements, and effort assessment for same

• Determine stakeholders (clients / internal teams / vendors), and establish areas for additional stakeholder involvement

• Continuously assess the effectiveness of implemented solutions and suggest refinements

• Awareness of cost effectiveness, timeliness and priorities of each delivery

• Ability to elicit necessary detail and comprehend multiple technical wide-ranging requirements

• Anticipate post-production implications with delivery of requirements

• Assess the impacts to each (multiple) stakeholder involved

What you will need to have:

• 4-year degree or equivalent experience

• 3-4 years analysis experience

• Knowledge and experience – ‘Agile SAFE’ Methodology in Enterprise Jira (drafting Features, User Stories and Acceptance Criteria) and Confluence

• Proven track record of gathering customer requirements ‘As-Is’, analysing and translating these into business ‘To-Be’ solutions

• Ability to provide concise and necessary details required for each stakeholder (multiple)

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, clients, developers, testers and subject matter experts 

• Proficiency in Microsoft Office drafting Business Requirements Documents / Solution Scope Documents, XLS, XML, Visio, PowerPoint - project size / scope can vary considerably

What would be great to have:

• Qualification in Business/Accounting

• Ability to write / run SQL scripts advantageous

• Financial services or payments knowledge

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.