Manage the flow of incoming documents for primary user verification;
Manually process KYC documentation, primarily for clients;
Process and review verification results received from third-party identity verification providers, making approval or escalation decisions where required;
Define the required set of documents for user verification;
Detect fraudulent activity in identity, payment, and residence documents, as well as identify inconsistencies in automated verification results;
Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently;
Identify primary fraudulent activities and contribute to the development of effective fraud prevention controls;
Ensure the completeness and accuracy of data provided by clients;
Advise clients on missing KYC documents and verification requirements;
Make decisions on the approval of clients' KYC documentation and third-party verification outcomes;
Utilize various CRM systems and identity verification platforms effectively.
Proficiency in English at an intermediate level or higher;
Ability to process large volumes of data in a short period;
Ability to work within a rotating shift schedule;
Relevant previous experience in the field of customer care/customer onboarding/customer experience;
Understanding of basic KYC and AML procedures.
Exceptional attention to detail and accuracy;
Ability to stay focused and productive while performing repetitive tasks;
Strong sense of responsibility, punctuality, and self-discipline;
Ability to work efficiently under pressure and consistently meet SLA targets.
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.
