Handle and process incoming payment-related requests via Intercom;
Investigate cases and identify the appropriate payment provider for resolution;
Escalate complex or high-risk issues to relevant internal teams;
Ensure timely resolution in line with SLAs;
Collaborate with Payments, Risk, and Account Management teams to resolve issues efficiently;
Contribute to daily operations and continuous improvement of the internal knowledge base.
At least 0.5 years of experience as a Customer Support Specialist or related position;
Competency in Microsoft Office applications;
Experience with resolving issues related to the payments industry - will be a plus;
A financial or Economics degree - will be a plus.
Strong communication skills;
Ability to work under pressure;
Team player with a collaborative attitude;
Responsibility and reliability;
Willingness to learn and adapt;
Time management skills;
Attention to detail;
Perseverance and attentiveness.
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.
