Operations Manager

Job Title

Operations Manager

Job Description Summary

This is a fixed term contract.

Job Description

We’re looking for a highly organised and experienced Senior Office Administrator / Operations Manager to support the day-to-day running of our Dublin office. This is a fixed term contract running until the end of the year and will best suit an experienced office administrator who is looking to take on more strategic responsibilities. As the key point of contact for administrative operations across all departments, this role is central to ensuring an efficient, professional, and well-supported working environment. You’ll oversee a team of four administrative professionals, provide high-level support to senior leadership and work closely with colleagues in our regional offices.

Key Responsibilities

Office & Administrative Leadership

• Act as the go-to person for all administrative and coordination needs across the Dublin office

• Provide direct executive support to senior leadership, including diary management, travel coordination, and document preparation

• Organise team meetings, internal events, and external client functions, including logistics, agendas, minutes, and follow-up actions

• Coordinate internal reporting, including WIP, debtors, and pitch tracking

• Manage systems, databases, and internal tools (including SAM) to support office-wide activity

Team Supervision & Development

• Lead and support a team of four Administrative Assistants, overseeing daily workload and performance

• Set clear priorities and objectives for the team, ensuring consistent delivery of high-quality admin support

• Coach and mentor team members, providing regular feedback and supporting development plans

Operational Coordination

• Identify opportunities to streamline processes and implement more efficient systems across the office

• Liaise closely with regional office counterparts to align processes and share best practices

• Manage general office duties such as maintaining supplies, coordinating leave records, handling expenses, and responding to internal queries

• Ensure the office operates smoothly and professionally, upholding a consistent standard of service across all departments

Skills, Qualifications & Experience

• Minimum 4 years' experience in a senior administrative or office coordination role, ideally within a professional services or commercial real estate environment

• Willing to be full office based initially

• Strong leadership and team management capabilities

• Exceptionally well-organised, with the ability to multitask and manage priorities independently

• Excellent communication and interpersonal skills – both written and verbal

• Proficient in Microsoft Office (advanced skills in PowerPoint, Word, Excel)

• Experience working with bespoke systems such as SAM, Workday, CRM tools, or similar platforms is an advantage

• A third-level qualification is preferred but not essential

INCO: “Cushman & Wakefield”