Operations Assistant

Benefits:

• Competitive Salary

• Starting twenty-nine holidays (including bank holidays), increasing with length of service

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

Key Responsibilities:

• Oversee key management and report idle/slow-moving vehicles

• Perform weekly vehicle stock checks and track anomalies

• Manage overdue rentals, extensions, and tax disc documentation

• Prepare keys and documents for the on-fleeting team

• Handle customer service queries, provide post-rental follow-up, and manage communications

• Update pre-closed contracts on a daily basis and add to handover

• Conduct vehicle tracker anomaly checks daily and follow up on any discrepancies

• Assist with ad hoc fleet admin duties as required such as onfleeting/off fleeting

• Ensure compliance with company policies, procedures, and safety guidelines

• Responsible for maintaining your own health and safety, as well as that of colleagues

• Uphold high standards of safety in all operational tasks

• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.

• Ad hoc duties as directed by Management.

Your Skills:

• Full clean B driving licence held for a minimum of 2 years essential.

• Flexibility to work varied shifts, including evenings, weekends, and holidays.

• 40 hour working week Monday to Sunday.

• Strong ability to multi-task and manage pressure in a fast-paced environment.

• Computer literate; proficiency in Microsoft Office

• Excellent time management and organisational skills.

• Ability to work efficiently both independently and as part of a team.

• Excellent communication skills - both written and verbal.

• You will be a fluent English speaker with a positive "Can Do" attitude.

• Strong attention to detail and ability to follow instructions accurately.

Why Choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

EMG2

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com