National Account Manager - GWW - US

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Travel Percentage:  

Compensation Range:

The compensation range provided is in compliance with state specific laws.  Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.  

BENEFITS INFORMATION:

Who We Are:

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco – an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. Learn more by visiting www.guestworldwide.com

JOB SUMMARY
The National Account Manager has direct responsibility to deliver profitable growth through capturing a greater share of the total opportunity spend and the development of new business within the assigned national account customer.  The  National Account Manager will actively participate in the development of an annual business plan to meet the overall corporate objectives of Guest Supply while meeting the long term goals of the customer.  In addition, the  National Account Manager will lead, participate and assist in such activities as new product innovation, customer presentations, planning and execution of new program rollouts/program changes, customer RFP’s, trade shows and internal communication with the sales team.

RESPONSIBILITIES

• Account Management – Daily contact with customer either direct face to face or through other non-direct means. Understand, manage and resolve escalations or critical situations raised by the customer with little to no direction.  Raise red flags for discussion with Director, develop plans and execute.  Work with the account team to maintain quarterly price lists, generate quotes, manage supplier contracts, provide guidance/communication on brand specific programs and meet the overall needs of the customer.
• Sales Growth – Participate in the development of the annual business plan. Identify, develop and present new brand programs and new product innovations.  Identify zero accounts and develop sales strategies to gain the business.  Work with the corporate accounts and field sales teams to capture new hotel openings.  Work with the Management Group team to gain a larger share of their group’s business.  Work with GPO’s to gain new business with all of their committed customers.
• Program/Project Management – Develop and execute program rollouts and program changes as required.  Lead, participate and assist in the development of RFP responses, including the development of new products.  Ensure compliance with brand standards in all Resupply Guides and Opening Templates.  Continuously look for ways to meet the needs of the customer through category management, cost reductions and best practices for continuous improvement.   
   

Minimum Education:

• Bachelor’s Degree in Business, Sales or Marketing  

Minimum Experience:

• 5-8 years’ related work experience
• Account Management/Sales Management experience
• Hospitality or related market experience preferred

Skills and Abilities

ABILITIES AND SKILLS

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.  Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.  Capable of working with internal staff from other departments in a proactive and constructive manner.
• Strong leadership skills, including the ability to mentor and develop individuals and teams. Able to engage and lead team discussions and meetings. Understands team dynamics and works well within a team structure.  Collaborative management style.  Delegates responsibilities effectively. Recognizes and acknowledges the value others bring to the organization.  Exhibits a high level of trust and accountability.
• A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.  Able to manage large, complex projects.  Uses time effectively. 
• Excellent listening, negotiation and presentation skills.
• Customer Service – Respond promptly to requests for service and assistance as needed.  Follow up as needed.
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
• Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.
• Detail Oriented – Attention to details and accuracy. 
• Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.
• Strong understanding of financial concepts (including pricing and forecasting)
• Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access and Outlook). 
• Familiarity with Phocas, PeopleSoft and Salesforce.com preferred

COMPENTENCIES

• Integrity & Accountability: Speaks and acts with complete honesty and trustworthiness. Owns mistakes and promptly addresses them.
• Flexibility & Adaptability: Promptly adjusts to new circumstances and modifies approach. Demonstrates openness to changes and new ideas.
• Proactive Learning: Demonstrates curiosity and actively seeks to learn and grow. Proactively solicits feedback and acts on it.
• Innovation: Challenges status quo; identifies new approaches and spots untapped opportunities.
• Leading Change: Serves as a role model for outstanding execution of company changes. Demonstrates understanding of how change impacts people when implementing operational plans
• Understanding your Customers: Identifies and demonstrates an understanding of the expectations of customers (internal and external). Builds strong relationships with customers based on mutual success.
• Problem Solving & Decision Making: Anticipates and confronts issues and problems early on. Uses facts and selects approaches that will work and have the greatest impact.
• Driving Results: Delivers results for Guest Supply
• Valuing and Leveraging Diversity: Demonstrates an understanding of the benefits of different mindsets and skills.
• Building Effective Relationships: Proactively initiates connections with key stakeholders and team members. Responds to unexpected problems by encouraging dialogue; avoids volatile reactions and excessing criticism.
• Communication & Listening: Communicates ideas clearly and persuasively, adapting style  to the situation and audience

Physical Demands & Work Environment:

The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. 
• While this position will primarily work in a remote office environment, travel, including overnight, is required to attend client meetings, company events, staff meetings, training sessions, and/or industry or vendor trade shows. 
• May be required to utilize personal vehicle for business travel that may result in long periods of sitting.  Must maintain a valid driver license and provide proof of current automobile insurance coverage as set forth by Sysco.
• The noise level in the work environment is usually moderate.

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.