Logistics Program Lead

WHO WE ARE:

What You’ll Do:

• Lead the IT Logistics Managed Service team(s) on the delivery of service performance KPIs and SLAs.
• Deliver exceptional performance levels across all areas of the service including but not limited to inbound, outbound, break / fix, reverse logistics, inventory management, e-waste and performance reporting on these areas.
• Effectively manage relationships with key stakeholders to deliver great service at the best possible value for EOS and our partners.
• Lead the operational relationships with 3rd party partners and support procurement of new partners as required.
• Monitor, update and maintain systems and work queues on a regular basis.
• Develop best in class operations and share best practice internally and benchmark externally to continuously enhance service performance.
• Act as the point of escalation for the client and team on any queries around process, tasks, tickets etc.
• Develop the EOS culture within your team and conduct performance management to underpin service delivery and team engagement.
• Manage & mentor team members on EOS best practices, methodologies and service SOPs.
• Support the hiring of new team members as the service grows.
• Problem-solving on a daily basis including troubleshooting internal systems.
• Managing Client SLA’s across service areas completing work to a high level of quality and attention to detail.
• Attendance at Client meetings to provide service updates and associated reporting and business reviews.
• Compile service area data and provide performance reporting to EOS management.
• Supervision and management of the core services areas: inbound, outbound, shipping, break / fix, inventory management, e-waste and additional areas as they become part of the service.
• Assist with the load and unload of shipments received to the warehouse and conduct inbound services, which include receiving and processing equipment from suppliers and various sites; deliver shipments to stock locations.
• Proactively manage Inventory levels and project trackers through daily/weekly/monthly cycle counting maintaining inventory stock levels with variance SLA.
• Coordination of delivery of assets for shipment, including picking, packaging, labelling and co-ordinating couriers ensuring timely delivery ahead of client SLA times.
• Provide Technical hardware support on a range of devices including but not limited to; Apple Products and Windows Products.
• Triage assets & be able to diagnose and recommend cosmetic or OS repairs required.
• Managing partner deadlines and ETA’s with regards to repairs and completing them with a high level of quality and attention to detail.
• Compile repair data and provide performance reporting to management.
• Update of customer portal at all times relating to assets status to ensure traceability and accuracy.
• Potential for additional responsibilities as the service expands.
• Any other projects assigned by EOS management.

What you need to succeed

• Demonstrated 5+ years progressive experience in Logistics Operations environment.
• ServiceNow Platform experience
• Demonstrated experience in Lean methodologies.
• Ability to understand and thrive in high volume, fast-paced work environment.
• Excellent communication skills, both verbal and written.
• Must be proactive, data driven and a good planner.
• Hands-on strong problem-solving skills.
• Proficiency developing performance metrics.
• Software knowledge: Google Workspace, MS Office – Excel, Word, PowerPoint, Slack, Service Now, Jira, Tableau.

Preferred Experience & Education

• Experience in vendor management.
• Degree level qualification or relevant industry experience.
• Certification in Lean 6 Sigma.
• Certification in project management.
• Experience in IT Logistics environment.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal-opportunity employer. We invite you to consider opportunities at EOS regardless of your gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.