The Logistics Program Lead will oversee the IT Logistics Managed Service team, ensure high service performance across logistics operations, manage relationships with stakeholders and 3rd party partners, support the hiring process, and provide technical hardware support. Additional responsibilities include compiling performance data, overseeing inventory, and maintaining quality SLAs.
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
What You’ll Do:
- Lead the IT Logistics Managed Service team(s) on the delivery of service performance KPIs and SLAs.
- Deliver exceptional performance levels across all areas of the service including but not limited to inbound, outbound, break / fix, reverse logistics, inventory management, e-waste and performance reporting on these areas.
- Effectively manage relationships with key stakeholders to deliver great service at the best possible value for EOS and our partners.
- Lead the operational relationships with 3rd party partners and support procurement of new partners as required.
- Monitor, update and maintain systems and work queues on a regular basis.
- Develop best in class operations and share best practice internally and benchmark externally to continuously enhance service performance.
- Act as the point of escalation for the client and team on any queries around process, tasks, tickets etc.
- Develop the EOS culture within your team and conduct performance management to underpin service delivery and team engagement.
- Manage & mentor team members on EOS best practices, methodologies and service SOPs.
- Support the hiring of new team members as the service grows.
- Problem-solving on a daily basis including troubleshooting internal systems.
- Managing Client SLA’s across service areas completing work to a high level of quality and attention to detail.
- Attendance at Client meetings to provide service updates and associated reporting and business reviews.
- Compile service area data and provide performance reporting to EOS management.
- Supervision and management of the core services areas: inbound, outbound, shipping, break / fix, inventory management, e-waste and additional areas as they become part of the service.
- Assist with the load and unload of shipments received to the warehouse and conduct inbound services, which include receiving and processing equipment from suppliers and various sites; deliver shipments to stock locations.
- Proactively manage Inventory levels and project trackers through daily/weekly/monthly cycle counting maintaining inventory stock levels with variance SLA.
- Coordination of delivery of assets for shipment, including picking, packaging, labelling and co-ordinating couriers ensuring timely delivery ahead of client SLA times.
- Provide Technical hardware support on a range of devices including but not limited to; Apple Products and Windows Products.
- Triage assets & be able to diagnose and recommend cosmetic or OS repairs required.
- Managing partner deadlines and ETA’s with regards to repairs and completing them with a high level of quality and attention to detail.
- Compile repair data and provide performance reporting to management.
- Update of customer portal at all times relating to assets status to ensure traceability and accuracy.
- Potential for additional responsibilities as the service expands.
- Any other projects assigned by EOS management.
What you need to succeed
- Demonstrated 5+ years progressive experience in Logistics Operations environment.
- ServiceNow Platform experience
- Demonstrated experience in Lean methodologies.
- Ability to understand and thrive in high volume, fast-paced work environment.
- Excellent communication skills, both verbal and written.
- Must be proactive, data driven and a good planner.
- Hands-on strong problem-solving skills.
- Proficiency developing performance metrics.
- Software knowledge: Google Workspace, MS Office – Excel, Word, PowerPoint, Slack, Service Now, Jira, Tableau.
Preferred Experience & Education
- Experience in vendor management.
- Degree level qualification or relevant industry experience.
- Certification in Lean 6 Sigma.
- Certification in project management.
- Experience in IT Logistics environment.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal-opportunity employer. We invite you to consider opportunities at EOS regardless of your gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
Top Skills
Google Workspace
JIRA
MS Office
Service Now
Slack
Tableau
Similar Jobs
Financial Services
The GFCC AML Investigations Associate will conduct investigations of suspicious transactions, preparing Suspicious Activity Reports for law enforcement, performing risk assessments, and participating in investigative projects to uncover unusual activity. The role requires collaboration with business partners and external organizations, as well as maintaining compliance with regulatory standards.
Top Skills:
AlteryxMS OfficePythonTableauUipathXceptor
Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
The Value Manager acts as a trusted advisor to clients, helping them maximize the value from Qualtrics subscription solutions. They collaborate with sales and delivery teams, manage client projects, understand customer needs, and provide strategic insights to enhance customer satisfaction and retention.
Top Skills:
AIAnalyticsFront-End DevelopmentMarket ResearchSoftware Development
Financial Services
The Associate role in Private Equity Fund Administration involves managing various aspects of fund services including accounting, audit, reporting, and investor relations. Key responsibilities include managing capital calls, building relationships with clients, leading execution of control frameworks, and developing solutions to improve processes. Proactive multitasking and communication skills are essential.
Top Skills:
AlteryxArcesiumFis InvestranIfrsLux GaapUk GaapUs Gaap
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
