The Local Account Manager at Expeditors is responsible for strengthening relationships with existing accounts, understanding customer needs, ensuring satisfaction, managing client profiles, and improving operational efficiency. This role requires regular communication with customers and coordination with various departments, aiming to grow business from established accounts.
Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Major Duties and Responsibilities:
-
Strengthen relationships with existing house accounts.
-
Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
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Understand customers' business and strategy and our role with the customer.
- Ensure customer satisfaction and follow up.
- Communicate service issues to Department Managers/Supervisors.
- Action items lists maintained and updated weekly for follow up items.
- Identify opportunities and grow business from existing house accounts.
- 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
- Assist with collections when needed.
- Manage client profiles - separated out by location.
- Build territory maps showing number of accounts located in each city – update monthly
- Teamsell input & management for significant calls.
- Fluent in EI systems and demos in order to provide technical updated to LAM accounts
- Involve sales and operations at appropriate times.
- Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
- Turn major business opportunities and proposals over to Sales and operational issues to Ops.
- Management of Business Reviews – goal is to have a minimum of one per account per year
- Continually seek improvement in procedures and services to create more efficient and cost effective operations.
- Assume lead responsibility for the efficient delivery of all local (branch) services.
- Assist, and if needed, spearhead problem resolution for issues outside of local branch.
- Insure that a functioning and agreed upon invoicing - payment process is in place.
- Meet with the local customer to maintain customer information and satisfaction.
- Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!
Qualifications
Requirements- Skills, Education, Experience:
- High school degree or equivalent business qualifications.
- Minimum two years Expeditors/industry experience.
- Ability to create/write customer requirements clearly for use by other Expeditor employees.
- Knowledge of required Expeditors operating systems as well PC skills including word processing.
- Demonstrated customer service skills and proven interpersonal skills.
- Level one Account Management certification.
- Level one Sales certification.
Additional Information
Expeditors offers excellent benefits.
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