Lead Infrastructure Engineer

Responsibilities

• Lead and manage the sysadmin operations team (10+ engineers), providing guidance, mentorship, and training.
• Oversee the IT ticketing system, ensuring all tickets are assigned and tracked under SLA.
• Manage the Office 365 environment and utilise Intune for mobile device management and application deployment.
• Onboard new personnel and train the sysadmin team on IT infrastructure and systems.
• Manage and administer local and global IT infrastructure.
• Develop best practices and ensure documentation is accurate and up to date.
• Provide expert technical support, guidance, and training to team members and end-users.
• Collaborate with IT management to drive the IT roadmap and participate in change management workflows.
• Troubleshoot and remediate issues impacting server availability.
• Manage backup, storage infrastructure, and monitoring to ensure system uptime and reliability.
• Participate in infrastructure upgrades and migrations.
• Ensure adherence to IT security standards and best practices.

Requirements

• Proven experience with ITSM and managing Windows systems (client and server).
• Hands-on experience with cloud infrastructure (AWS/Azure) and virtualized environments.
• Experience with Intune deployment, Office 365, Google Workspace, and Atlassian Suite.
• Strong troubleshooting and networking knowledge (WAN, LAN, TCP/IP, VPN, VLAN).
• Demonstrated leadership of sysadmin teams, including mentoring, guiding technical decisions, and fostering professional growth.
• Experience taking ownership of projects, coordinating cross-functional IT initiatives, and driving results.
• Flexibility to support infrastructure upgrades, migrations, and critical operations outside standard hours
• This is a full-time, on-site role, requiring your presence in the office to support collaboration

Nice to have

• Linux/OpenStack experience
• Storage and backup concepts
• Scripting languages (Javascript, SQL, Python, PowerShell, Bash) 
• Background in large-scale migration projects and operating system upgrades
• Experience in multi-site engineer team management

What we offer

• An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
• An open, collaborative environment where ideas are welcome and encouraged
• A managerial team consisting of highly experienced game developers at the top of their fields
• Sharing hobbies and passions with like-minded colleagues
• Inclusive environment with many activities organized by the studios or the employees
• Commitment to making the best game possible for the fans, including listening to community feedback