IT Support Engineer

PFH Technology Group is seeking an IT Field Service Engineer to join our collaborative working team in Dublin.

Objective: Provide hands on end user support, administration, installation and issue resolution onsite for our clients.

Contract: 6-month contract

Location: Dublin/Meath/Louth

Duties Include:

• Providing IT Support with third party vendors for software / hardware installations
• Troubleshoot and if required, referral of hardware faults to third parties
• Troubleshoot system problems, diagnose and solve software faults
• Ensure compatibility of computer hardware and peripherals, operating systems and applications
• Configure mobile devices & operating systems
• Identify issues and escalate as required.
• Troubleshoot basic network-related issues
• Liaison with local and national ICT teams
• Engagement with service providers (managed print, applications, etc) to co-ordinate successful system implementations.
• Perform site hardware assessments for system deployment
• Undertake necessary training appropriate to the role

Other

• Coordinate activities to secure efficiency and compliance to procedures and processes
• Create and update records and databases as required
• Submit timely reports and prepare presentations/proposals as assigned
• Assist and interact with colleagues & project teams as requested

Experience:

• Must have a minimum of 1 years’ experience working in an IT Support environment

• Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
• Demonstrate good problem solving, analytical and decision-making skills
• Demonstrate evidence of production of quality deliverables
• Demonstrate understanding of Irish Healthcare system

Business Competencies:

• Excellent written and oral communication skills
• Excellent teamwork and interpersonal skills.
• Proven ability to organise work with an organized manner
• Self-starter with a willingness to take responsibility

• The ability to interact with key stakeholders in a professional manner

Education:

• Third Level Education Qualification is preferable
• Professional certificates such as Microsoft is preferable

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.