PFH Technology Group Logo

PFH Technology Group

IT Support Engineer - North East

Reposted 11 Days Ago
Be an Early Applicant
In-Office
Dublin
Junior
In-Office
Dublin
Junior
Responsible for installing hardware, troubleshooting software issues, managing service desk calls, and providing onsite support to users in designated areas, while ensuring a good customer service experience.
The summary above was generated by AI

PFH Technology are currently looking for an IT Support Engineer to join our growing team.

Contract length: 6-months

Location: North Dublin, Meath, Louth, Cavan, Monaghan

Compulsory: Full clean Irish Driving Licence



Responsibilities may include, but are not restricted to:

  • Install and configure computer hardware and peripherals, operating systems and applications.
  • Knowledge of the internal components of a desktop computer, including storage drives, motherboard, and power supply.
  • Knowing how to disconnect and safely remove HDD and replacing with SSD
  • Understanding how to use disk cloning tools
  • Knowledge of how to manage partitions, format the drive, etc
  • Geographical based to provide onsite support in specific site or multiple sites i.e. mobile
  • Liaising with the Coordinators to receive upgrade schedule, arriving on-site to perform the upgrades, managing any issues through to resolution & ensuring a good customer service experience
  • Escalate issues (Application, Hardware) where necessary to the technical point of escalation.
  • Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
  • Establish and build on good working relationship with customers & end-users
  • Liaise with third party vendors for software \ hardware installations
  • Troubleshoot and if required, referral of hardware faults to third parties
  • Troubleshoot system problems, diagnose and solve software faults
  • Be aware of & contribute to the Knowledge Base
  • Complete post upgrade forms or checklists for central team
  • Deal with ‘how to’ and information requests including data security and ICT policies
  • Liaison with local and national ICT teams
  • Engagement with service providers
  • Site assessments
  • Undertake necessary training appropriate to the role

Other

  • Coordinate office activities to secure efficiency and compliance to procedures and processes
  • Create and update records and databases with personnel, financial and other data
  • Submit timely reports and prepare presentations/proposals as assigned
  • Assist and interact with colleagues & project teams as requested
  • Full clean Irish Driving Licence

Experience:

  • Must have a minimum of 1 years’ experience working in an IT Support environment
  • Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
  • Demonstrate good problem solving, analytical and decision-making skills
  • Demonstrate evidence of production of quality deliverables

Business Competencies:

  • Excellent written and oral communication skills
  • Excellent teamwork and interpersonal skills
  • Proven ability to organise work with an organized manner
  • Self-starter with a willingness to take responsibility
  • The ability to interact with key stakeholders in a professional manner

Education:

  • Third Level Education Qualification is preferable
  • Professional certificates such as Comptia, Microsoft, Cisco is preferable

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.


We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

Top Skills

Disk Cloning Tools
Hdd
MS Office
Ssd
HQ

PFH Technology Group Dublin, Dublin, IRL Office

Unit 2, Ballymoss Road, Sandyford Industrial Estate, Dublin, Dublin, Ireland

Similar Jobs

6 Hours Ago
In-Office
Dublin, IRL
Mid level
Mid level
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
The Senior Payments Specialist manages and executes financial transactions, ensuring timely payment processing and compliance with regulations while optimizing workflows and client relationships.
Top Skills: Banking SystemsMS Office
6 Hours Ago
Remote or Hybrid
Dublin, IRL
Mid level
Mid level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Customer Success Manager will oversee a portfolio of customers, ensuring they achieve business outcomes, maximize product usage, and resolve issues collaboratively.
Top Skills: AIServicenow
6 Hours Ago
Remote or Hybrid
Dublin, IRL
Senior level
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Counsel will review and negotiate complex sales agreements, collaborate with various teams, and counsel on legal issues related to commercial contracts.
Top Skills: AICybersecurityData ProtectionSaaSSoftware Licensing

What you need to know about the Dublin Tech Scene

From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account