IT Support Engineer

Job Summary:

The IT Support Engineer is responsible for providing education and technical support to internal and external users.

 
Essential Functions

• Provide technical support to users by diagnosing and correcting problems
• Assist with development of operations procedures and training programs
• Organize and maintain various IT files, hardware and software inventory
• Assist in the planning and deployment of hardware and software for the office
• Research new technology, perform vendor analysis and conduct RFP processes
• Involved in the training of others on an ongoing or project by project basis
• Reproduce and escalate hardware and software issue to technical experts
• Supports other Harmonic business areas with their technological needs
• Help to organize internal and external client presentations
• Manage and insure follow-up of technical support issues across clients
  

Other Responsibilities

• Supports team members with their work
• Other job functions as required
  

 Job Qualifications

• A college or university graduate with Bachelor or Master degree in Computer Engineering or Computer Science or equivalent qualification
• 2+ years of working experience in IT service desk operations and administering IT systems and cloud environments (Microsoft 365 and Azure) in an enterprise setting.  
• Microsoft 365 Certified: Modern Desktop Administrator Associate (preferred)
• Microsoft 365 Certified: Teams Support Engineer Specialty (preferred)
• Microsoft Certified: Azure Administrator Associate (preferred)
  

Knowledge, Skills & Abilities Required

• Strong experience in providing end-user support
• Experience managing modern desktop environments leveraging Intune and Azure Virtual Desktop
• Outstanding working knowledge of Windows operating system and applications
• Expert level knowledge with help desk systems
• Knowledge of computer applications and operating systems, including Windows, Linux, Android and iOS
• Knowledge of Desktop and mobile device hardware and peripheral troubleshooting and repair procedures
• Strong knowledge of Cerberus FTP administration
• Strong knowledge of Azure, Office365, Windows Defender, and Microsoft Endpoint Management
• Robust experience with Powershell and Bash scripting
• Experience operating in a tightly regulated environment with SOC2 audits
  

 Terms

• Full-Time Role
• On-Site at Dublin office 
• Compensation commensurate with qualifications and experience