IT Helpdesk & Network Administrator

About ATC

ATC is a global logistics, white-glove, and technical services specialist for data centers. For over 45 years, we’ve helped deliver Europe’s data centers safely, securely, and right the first time. Our work includes specialist IT transport and relocations, as well as full data center commissioning and decommissioning. 

As part of the Arvato Group, we benefit from the strength, scale, and global expertise of one of the world’s leading supply chain and technology partners. What truly sets us apart, however, is our people. We invest in training, development, and continuous improvement, and we take pride in building long-term relationships with our clients and teams across Europe. 

The Role: 

As an IT Helpdesk & Network administrator at ATC part of Arvato and Arvato Ireland, the main purpose is to provide first line support for IT systems & networks with a high level of customer service and responsiveness. Resolve end-user technical issues while maintaining the stability and security of our core network infrastructure. This role ensures seamless daily operations by troubleshooting hardware/software problems, managing user access, and optimizing network infrastructure and solutions across all sites.

Responsibilities

• Manage day-to-day IT helpdesk support, including logging, prioritizing, assigning, escalating, tracking and closing tickets in a timely manner.  

• Provide first and second-line support across all IT services, including PCs, servers, networking, telecommunications, printers, licensing, security analysis and procurement.  

• Install, configure, repair, monitor and support desktop, server and telecoms infrastructure, including desktop rollouts aligned with agreed security standards.  

• Deliver network support, troubleshooting, performance monitoring and collaborating with IT colleagues on network optimization initiatives. 

• Administer user accounts and access controls, ensuring timely account termination and compliance with all security policies and information security regulations.  

• Analyze helpdesk trends and root causes to reduce support call volumes, while maintaining documentation, procedures and network-related reporting.  

• Communicate effectively with internal and external stakeholders, provide backup and on-call support for the IT team, and ensure compliance with IMS, QMS and Bertelsmann Information Security Regulations.  

• Remain flexible to undertake additional duties across the business as required by management, including tasks outside the normal scope of the role. 

• Traveling between sites in Swords and Baldonnel will be required. 

About You 

• Third-level IT qualification or equivalent networking and operating systems experience.  

• Strong understanding of IT systems, infrastructure, desktop and network architecture.  

• Knowledge of IT security best practices and emerging technologies.  

• Demonstrates initiative and a proactive, solution-focused approach.  

• Strong collaboration, communication and organizational commitment.  

• Ability to work independently while contributing effectively within a team. 

• Experience managing multiple priorities in a fast-paced IT environment.  

• Committed to continuous improvement and delivering high-quality IT support. 

• Full Valid Driving License 

Benefits 

• Employee Assistance Programme (TELUS Health): Free, confidential support for you and your family  

• Cycle to Work Scheme: Access to bikes, e‑bikes, and cargo options  

• Pension Scheme (Zurich): Available after successful completion of probation  

• 20 Days Paid Annual Leave  

• Work‑Abroad Option: Office based employees may request to work abroad for up to 30 days per year (subject to manager approval and completion of probation.