Responsibilities :
JOB/BUSINESS TITLE:
O2C INVOICING SPECIALIST
Business Area:
Worldwide Services Operations – CSSC
Category:
Order-to-Cash
Sub-Category:
Managed Print Services (MPS) Invoicing
Job Role:
Range of Level:
Reports To:
Direct Reports, If Any:
Indirect Reports, If Any:
Annual Budget:
Location:
Invoicing Specialist
(DO NOT FILL OUT THIS LINE ITEM)
MPS O2C Invoicing Manager
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Lexmark R&D Corporation, Cebu City, Philippines
JOB PURPOSE/MISSION/SUMMARY:
The Invoicing Specialist works closely with various dedicated and support teams to produce the financial invoice to charge the Lexmark MPS customers for the cost of the offerings and services. This is while taking into utmost consideration the customers’ satisfaction in their over-all Lexmark experience by extending them the supporting documentations tailored fit to their respective requirements, and by acting as liaison with other Lexmark MPS teams to raise other customer requirements.
The role supports the Sales and Marketing Operations Team by actively recognizing revenue and related costs in an accurate and timely manner guided with the related corporate financial policies, accounting instructions and SOX regulations.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
INVOICE PROCESSING AND DELIVERY
REVENUE RECOGNITION
CUSTOMER SATISFACTION
INVOICE PROCESSING AND DELIVERY
- Prepares the SAP financial invoice for large accounts covered by MPS contracts.
- Prepares the final required customer supporting documentation that fits the specific requirements of the respective customers.
- Works closely with respective teams to accommodate changes in customer requirements and acts on them and incorporate the changes in the process to come up with the new set of customer requirements.
- Actively monitors the assigned accounts on its status in the billing process to ensure invoices are delivered in a timely manner based on Lexmark’s commitment date of delivery as pre-agreed with the customer.
- Delivers the SAP invoice and its supporting documents to the customer, either through electronic mail, snail mail or forwards to the Customer Operations teams who takes charge in the final delivery.
REVENUE RECOGNITION
- Recognizes the revenue of the respective accounts handled, primarily through the invoicing process or secondarily through creation/submission of accounting journal entries if for operational reasons the invoicing process cannot be executed.
- Works with related MPS teams to determine revenue recognition in terms of timing, criteria and accuracy of amount.
- Ultimately responsible in gathering the requirements necessary to meet revenue criteria before final recognition.
- Ensures revenue is hitting/allocated to the appropriate revenue sub-accounts by checking the system generated accounting entries. For cases that the automatic accounting break-up of the revenue is not yet set-up (for new orders), determines the break-up allocation and calculates & submits journal entries to distribute revenue to the appropriate revenue sub-account.
- Works with related MPS team to determine and book the cost component of the revenue item being recognized.
- Helps capturing other MPS revenues, recognized outside the defined MPS process by creating re-class journal entries to transfer the revenue from another profit center to the MPS profit center.
- Works with internal audit team in maintaining established controls for revenue recognition.
CUSTOMER SATISFACTION
- Acts as the customer’s secondary point of contact in Lexmark, next to Customer Operations Managers (COM) to help customers raise concerns related to their service billings and other related matters.
- Liaise with appropriate Lexmark teams to help the faster resolution of customers billing concerns.
- Works closely with Customer Management Center (CMC) team to help clean and clear customers receivable ledgers to the extent of helping resolve the issues and potential issues of customers.
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
- KNOWLEDGE BASE FOR ACCURACY AND EFFECTIVENESS
- Knowledge of the organizational structure of the sales and marketing team of the geo being supported.
- Knowledge of the organizational structure of each of the various MPS dedicated teams.
- Knowledge of the MPS business model and its offerings.
- Knowledge of issue escalation process.
- FINANCIAL AND OPERATIONAL COMPETENCE
- Intermediate accounting
- International Accounting Standards
- Sarbanes-Oxley Act (SOX)
- ERP functionalities, working knowledge of SAP financial module a plus
- Intermediate knowledge of 2007 Microsoft applications especially Word, Excel and PowerPoint
- PERSONAL CREDIBILITY
- Oral (Conversational & Public Presentation) & Written Communication
- Interpersonal Relationship
- Handling Confidential & Sensitive Data & Information
- Process Facilitation
- Influencing & Negotiation Skills
- Can drive continuous improvement and behavioral change
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
- Education: Preferably a Bachelor in Science degree in Accountancy or Management Accounting or any other Business related courses
- Experience: Preferably minimum 1 year experience in any of the accounting field but not required
- Licenses & Certifications: no minimum requirement
ORGANIZATIONAL CHART:
O2C Invoicing Specialist
2nd Level Manager
Invoicing and GSPL
1st Level Manager
Invoicing – Geo Ops
AUTHORITY & DECISION RIGHTS:
Revenue recognition or non-recognition, is guided by established corporate policies and instructions. Adherence to SOX and tax regulations should be upheld at all times. Exceptions should be escalated to management.
INTERFACES:
Daily, mostly with the Billing Specialists, Customer Operations Managers (COM), Business Operations Specialists (BusOps). Occasionally with other teams from finance CAM, COEs, CMC, Credit Management team, corporate treasury, internal auditors and accounting teams. Seldom with external field auditors both in Cebu and Lexington.
CAREER PROGRESSION:
Successful assignments can lead to lateral movements such as any positions under Quote to Cash, accounting department, finance department, OTC department which includes COE functions, or to vertical progression such as team lead or supervisor positions of other areas such as the accounting department, finance department, and OTC department.
WORKING CONDITIONS:
Shift aligns to the Geo team supported
40 hours per week
Paid overtime
Business as usual on PH holidays due to WW support
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