Internal IT Specialist

Learnosity was born from a desire for change.

Back in 2007 our founders Gav and Mark saw that educational technology was treated as an afterthought and left trailing far behind the rapid digital advances in other industries. They believed that because learners owned the future, they deserved not just better technology, but the best.

The drive to make a real difference has taken Learnosity a long way. Having started as a two-man team working from a garden shed in the Irish town of Drogheda, Learnosity has gone on to become one of the world's top edtech companies, as named by TIME Magazine.

Today Learnosity is the global leader in assessment solutions, but our people are still driven by the same mission.

AI is the next great frontier for assessment, and Learnosity is looking for the brightest minds to help us create a brighter future.

We are searching for an Internal IT Specialist to join our small team. This is a part-time role (20 hours a week, mornings, five days in our Dublin office) where you'll be primarily focused on supporting our Dublin office, while also helping cover the gap between our Australian IT support going offline and our US-based IT support coming online, supporting the wider business globally across time zones. You will be the sole IT resource on the ground in our Dublin office. The Internal IT Specialist reports to the IT Manager, based in the US, and works closely with employees across Learnosity, providing hands-on, day-to-day IT support and helping to keep our people set up and productive.

This is a great opportunity for someone early in their IT career to grow your skills across a global, dual-stack IT environment, while learning from and supporting the wider IT team.

Core Goals and Responsibilities:

The role is focused on hands-on, front-line IT support and is best suited to someone who is customer-focused, eager to learn, and comfortable working independently in a small team. As such, you will:

• Provide day-to-day IT support to employees on hardware, software and account issues, in person and remotely
• Log, triage and resolve support tickets via Zendesk
• Own user onboarding and offboarding, including account setup and deactivation
• Purchase, set up and configure end-user hardware and peripherals
• Manage Google Workspace and Microsoft 365/Azure Active Directory account administration
• Maintain accurate, up-to-date IT asset registries 
• Provide timely updates to users on the status of system issues or outages
• Create and maintain documentation of IT systems and procedures
• Escalate more complex issues to the IT Manager as needed, with enough context to resolve quickly 

Must haves:

• A qualification in systems administration or Prior experience in an IT helpdesk, office support, or customer service role
• Can independently image, enroll, and troubleshoot Mac devices via Jamf. macOS is our primary platform
• Can competently troubleshoot and support Windows devices enrolled via Microsoft Intune/Azure AD
• Can administer Google Workspace accounts end-to-end: user provisioning and deprovisioning, group and sharing-permissions management.
• Can administer Microsoft 365/Azure Active Directory accounts end-to-end: user provisioning, group and permissions management, device enrollment
• Can troubleshoot and maintain basic networking setups: Wi-Fi connectivity, site-to-site and client VPNs, and IP/DNS conflicts 
• Strong communicator, able to explain technical issues clearly to non-technical colleagues
• Proactive rather than reactive — happy to spot and flag issues before they become problems
• Good attention to detail and problem-solving skills
• Comfortable working independently, and confident asking for help or escalating when needed

It would be great if you had:

• Exposure to tools such as Slack, Confluence, or Zendesk
• Experience or interest in scripting with Google APIs (e.g. Apps Script)
•  An interest in using AI tools to help drive process innovation and automation
•  An interest in building a career in IT systems administration

We are a values-based company, and our 4 core values are the basis for how we work and what we do every day. Being a part of the Learnosity team means that you'll get to join us in living out these values:

• We live to learn
• We aim higher
• We do the right thing
• Our success is better shared

Being part of the Learnosity team is a commitment to push yourself and those around you to do better, constantly adapt and learn new techniques, and be able to apply yourself to any challenge, whether you're just starting out or a veteran of the industry.

We are keen to try and maximize the value of your time and will design a schedule around your preferred working style, whether you need to accommodate a school or daycare run, avoid busy commute periods, have a gym or sports club schedule, we'll do our best to accommodate you.

Our benefits package includes:

• Your own Annual Learning Budget
• Flexible work practices
• Generous paid parental leave
• Team social budgets
• Career support
• Private Medical Insurance
• Pension

At Learnosity, we are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered. We believe that diversity of thought, background, and experience drives innovation and enriches our community. As a tech company in the education space, we are dedicated to creating educational solutions that reflect the diverse needs of our global audience.

Find out more about your career at Learnosity at https://learnosity.com/company/careers/

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