Customer Identity Support Analyst

📍 Location: Remote (Ireland-based)
📅 Duration: 6-month fixed-term role, with opportunity for extension.
💰 Salary: €36,000 p.a

At Fixify, we believe that support isn’t just about solving tickets. It’s about restoring confidence in moments that matter. When users are locked out, anxious, or compromised, we step in with clarity and care. Now, as part of a global cybersecurity initiative, we’re building a contract team of Customer Identity Support Analysts to lead with empathy while delivering world-class security support.

This isn’t about memorizing scripts or moving fast to close a case. It’s about bringing calm to chaos and helping people feel safe and seen, especially under pressure.

• Immerse you in a mission-first team that protects real users in real time
• Equip you with tools, training, and mentorship from some of the most thoughtful minds in tech support
• Offer the flexibility of remote work while keeping you closely connected to a purpose
• Give you the chance to do meaningful work with no prior cybersecurity experience required. All you need is integrity, care, and follow-through

• Be the trusted guide: support users in account recovery through secure video channels
• Authenticate identities and validate documentation with care and consistency
• Document outcomes precisely, following process and escalating where needed
• Communicate clearly, kindly, and confidently, particularly during high-stress moments
• Collaborate closely with Fixify team leads and fellow analysts to keep our service excellent and human

• Experience in support roles such as customer service, IT help desk, or service desk
• A strong sense of security, confidentiality, and professional responsibility
• Exceptional verbal communication, especially in high-emotion situations
• Comfort with tech including video conferencing tools like Zoom or Teams and basic troubleshooting
• A quiet, private space with a stable high-speed internet connection
• Availability for rotating shifts, including evenings or weekends
• Fluent spoken English

If you’re looking to apply your calm under pressure to a mission that matters, this is your moment.

Fixify is a new take on the IT help desk!! We take on the work that’s bogging internal IT teams down using a combination of tech and talented analysts that deliver an IT help desk experience tailored to each company’s environment, workflows and people. Learn more at www.fixify.com.