We're looking for a Helpdesk System Administrator to keep our people, hardware, and 100+ tools running smoothly.
This is a hands-on IT Operations role and a great entry point into system administration — you'll get real ownership, a mentor, and exposure to the full IT Ops scope of an international remote company.
What you'll be doing
- Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members
- Handling the technical side of onboarding and offboarding — accounts, access, equipment
- Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian
- Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team
- Supporting security basics — access control, phishing prevention, employee training
- Documenting your work and keep improving our IT processes and knowledge base
You'll be successful in this role if you
- Are a confident macOS user, curious about the Apple ecosystem, and eager to learn (advanced skills not required)
- Have some hands-on IT experience — helpdesk, internship, or a technical degree
- Communicate in English at B1–B2 — many of our users and suppliers are English-speaking
- Know networking fundamentals (OSI model, protocols, possible security problems) and troubleshoot systematically
- Are self-organized — you'll plan your own day and prioritize requests yourself
Nice to have
- Experience with MDM, Apple Business Manager, or ticketing systems
- Automation skills (Zapier, Make, Java Script and Bash fundamentals)
What’s In It for You
- Fully remote work and a genuinely flexible schedule — most users are active after 11:00, so you shape your own day around a 6–8 hour workload
- Salary in USD
- A mentor: our senior IT Ops specialist stays involved and will guide you through the stack
- Hands-on experience with 100+ tools — Google Workspace, Slack, Apple Business Manager, Zoho Desk, HiBob, Zapier/Make, and more
- A role that builds a complete sysadmin skill set — the kind of experience that opens doors across the industry
What to expect in our process
- Intro call with a recruiter (30 min, includes English check)
- Technical interview with our IT Ops specialist (30–60 min, includes a short live troubleshooting role-play)
- Final interview with HR
