Head of Integration Experience

• Develop, maintain and continuously evolve the full suite of integration tools, including pre-certification sandboxes, emulators, developer hubs and journey-design tools, to enhance the end-to-end integration experience 

• Own the ongoing upkeep, governance and content quality of developer portals and hubs, ensuring API documentation, guides, SDKs, sample code, release notes, sandbox access and certification materials remain accurate, discoverable and easy-to-use. 

• Establish measurable developer and agent experience outcomes across portals and integration hubs, using adoption insights, feedback loops, support demand, journey analytics and operational metrics to continuously improve time-to-first-value, integration confidence and overall developer and agent delight. 

• Foster collaboration across product, engineering and developer experience teams to prioritise and deliver features that simplify integration journeys and enhance developer, agent, merchant and partner experiences 

• Ensure deep, well-maintained integrations exist with key third-party platforms, including ECRs, carts and ERPs, providing merchants plug-and-play connectivity to our complete product suite 

• Partner with architecture, security, legal, compliance, risk and engineering teams to ensure integration tools are designed and operated with appropriate AI governance, consent, authentication, authorisation, auditability, privacy, data usage, risk controls and explainability to support agentic commerce and agent checkout use cases. 

• Drive the evolution of integration capabilities in line with global commerce trends and third-party ecosystems while also monitoring and addressing market friction points across the integration journey, continuously improving tools and support models to meet evolving customer needs 

• Strategic mindset, with the ability to translate market trends, commercial priorities and integration needs into clear product direction. 

• Customer focus, ensuring merchant, partner and developer needs shape integration tools, services and support experiences. 

• Global perspective, recognising regional market needs and designing integration experiences that scale across geographies and channels. 

• Strong understanding of developer portal operations, content governance, onboarding journeys, API documentation quality, sandbox tooling and support models that create low-friction developer and agent experiences. 

• Working knowledge of AI governance, security, privacy, consent, authentication, authorisation and audit requirements relevant to APIs supporting agentic commerce, delegated checkout and autonomous or assisted transaction flows. 

• Collaboration across the enterprise to align product, engineering, commercial and customer-facing teams around shared integration goals. 

• Builds effective teams by creating focus, trust and accountability across multidisciplinary groups delivering integration capabilities. 

• Cultivates innovation by encouraging new approaches to simplify integration journeys and improve developer and merchant outcomes. 

• Drives vision and purpose by connecting integration strategy to customer value, business growth and long-term platform evolution. 

• Ensures accountability through clear ownership, measurable outcomes and disciplined follow-through across integration programmes. 

Required 

• 10+ years in Product Management, Program Management, or Product Operations at a high-growth technology or fintech organisation. 

• Demonstrated success as part of global, cross-regional operations teams across the Americas, EMEA and APAC 

• Proven ability to design and scale processes - experience with roadmap, deliver-planning and product management & data tools (e.g. Jira, Aha!, Confluence, Looker, Tableau). 

Preferred 

• Deep domain expertise in payments, cross-border commerce, and regulatory compliance. 

• Experience leading DevEx / IntEx, API platform, developer portal or integration enablement teams with accountability for documentation quality, portal governance, onboarding effectiveness, support readiness and adoption outcomes. 

• Exposure to AI-enabled commerce, agentic checkout, delegated payment / authentication patterns, API conformance testing, risk controls and compliance frameworks for secure agent-led transaction experiences. 

About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.