Jobs at Global Payments

Provides technical customer support to clients and merchants through phone, email, chat, and SMS. Resolves POS and payment-system issues using established documentation, databases, and procedures; records inquiries accurately; explains solutions; and escalates or researches issues as needed. Maintains knowledge of POS products, policies, compliance requirements, and payment-industry regulations through ongoing training and reference materials.

Build and qualify sales pipelines for ChargebackHelp by prospecting, managing inbound leads, researching conference attendees, conducting discovery conversations, presenting solutions, hosting demos, and scheduling meetings for Sales Directors. Maintain accurate CRM records, campaign attribution, opportunity reporting, and competitive intelligence. The role supports revenue targets and requires frequent travel to industry conferences, approximately 8–12 times annually.

Build and manage a sales pipeline for chargeback prevention solutions, generate revenue, conduct discovery, deliver demos, develop business cases, manage pricing and contracts, maintain CRM reporting, and support client onboarding. The role requires payment industry expertise, chargeback knowledge, proven sales performance, strong communication, data analysis skills, and travel to industry events approximately 8–12 times annually.

Manages large-scale, complex projects from initiation through delivery, overseeing scope, schedule, budget, quality, resources, risks, stakeholders, vendors, and executive communications. Coordinates cross-functional teams, resolves conflicts and escalates issues, manages project financials and billing, supports forecasting, and ensures solutions meet client and business requirements. Mentors less experienced project managers and collaborates with Legal, Procurement, Finance, Technology, Information Security, and Customer Service teams.

Manage product launch strategies, participate in Product Release Teams, define cross-functional operational and systems requirements, recommend process improvements, document workflows, and support sales readiness. The role partners with operations and sales leadership to deliver payment technology products and requires business or technical experience, customer or market knowledge, and typically four or more years of relevant experience.

Lead API product definition, design, documentation (OAS), and delivery. Own product vision and roadmap, create requirements, collaborate with design, research, and engineering, drive go-to-market, and train regional teams to ensure adoption and successful launches.

Lead and manage regional project and program management teams across UK, EU and APAC for SMB; establish consistent PM standards and reporting; own execution of programs, budgets and timelines; identify revenue acceleration and efficiency opportunities; manage stakeholders, prioritize work, and ensure alignment to strategic objectives.