Jobs at Global Payments

Build and manage a sales pipeline for chargeback prevention solutions, generate revenue, conduct discovery, deliver demos, develop business cases, manage pricing and contracts, maintain CRM reporting, and support client onboarding. The role requires payment industry expertise, chargeback knowledge, proven sales performance, strong communication, data analysis skills, and travel to industry events approximately 8–12 times annually.

Build and qualify sales pipelines for ChargebackHelp by prospecting, managing inbound leads, researching conference attendees, conducting discovery conversations, presenting solutions, hosting demos, and scheduling meetings for Sales Directors. Maintain accurate CRM records, campaign attribution, opportunity reporting, and competitive intelligence. The role supports revenue targets and requires frequent travel to industry conferences, approximately 8–12 times annually.

Provides end-to-end operational support for partners, managing communications, expectations, service-level commitments, issue resolution, reporting, and process improvements. Acts as the partner’s internal advocate and trusted advisor, coordinating with stakeholders to identify root causes, implement solutions, and prevent recurrence. Reviews trends, supports operational enhancements, and maintains expertise in internal knowledge sources while delivering timely, professional customer support.

Provides technical support to clients by researching and resolving product and system issues, coordinating with internal teams and vendors, tracking service requests, and communicating resolutions. Analyzes requested system changes, recommends solutions, maintains account updates, conducts client training, and develops functional requirements, scripts, and Excel macros. The role also supports client relationships and identifies opportunities for relevant products and services.

Manages large-scale, complex projects from initiation through delivery, overseeing scope, schedule, budget, quality, resources, risks, stakeholders, vendors, and executive communications. Coordinates cross-functional teams, resolves conflicts and escalates issues, manages project financials and billing, supports forecasting, and ensures solutions meet client and business requirements. Mentors less experienced project managers and collaborates with Legal, Procurement, Finance, Technology, Information Security, and Customer Service teams.

Manage product launch strategies, participate in Product Release Teams, define cross-functional operational and systems requirements, recommend process improvements, document workflows, and support sales readiness. The role partners with operations and sales leadership to deliver payment technology products and requires business or technical experience, customer or market knowledge, and typically four or more years of relevant experience.

Lead API product definition, design, documentation (OAS), and delivery. Own product vision and roadmap, create requirements, collaborate with design, research, and engineering, drive go-to-market, and train regional teams to ensure adoption and successful launches.

Lead and manage regional project and program management teams across UK, EU and APAC for SMB; establish consistent PM standards and reporting; own execution of programs, budgets and timelines; identify revenue acceleration and efficiency opportunities; manage stakeholders, prioritize work, and ensure alignment to strategic objectives.

Coordinate client deployments by managing purchase orders, vendor relationships, inventory and SLA adherence. Assist with pricing, billing dispute resolution, basic testing, job costing, vendor quality tracking, and client communications to ensure timely production and delivery.

Manage day-to-day Bug Bounty Program: triage, assess CVSS severity, communicate findings, coordinate remediation and retest, onboard assets, close visibility gaps, and work with risk, legal, and privacy teams to mature the program.