Teams at Global Payments

Provide technical support for point-of-sale (POS) products and dial-up card swipe terminals, resolve merchant and client issues using established processes, log case data in databases, meet quality and productivity targets, and learn company policies and payments industry standards through ongoing training.

Manage and resolve customer complaints, conduct root-cause analysis, handle Financial Ombudsman cases, track and analyse customer satisfaction surveys, respond to online reviews, and coordinate cross-functional stakeholders to drive customer retention, product adoption, and process improvements.

The Ecommerce Sales Manager drives Ecommerce Sales in Ireland, manages a team, develops strategy, and aims to increase market share and revenue.