Teams at Global Payments

Provides technical customer support to clients and merchants through phone, email, chat, and SMS. Resolves POS and payment-system issues using established documentation, databases, and procedures; records inquiries accurately; explains solutions; and escalates or researches issues as needed. Maintains knowledge of POS products, policies, compliance requirements, and payment-industry regulations through ongoing training and reference materials.

Build and qualify sales pipelines for ChargebackHelp by prospecting, managing inbound leads, researching conference attendees, conducting discovery conversations, presenting solutions, hosting demos, and scheduling meetings for Sales Directors. Maintain accurate CRM records, campaign attribution, opportunity reporting, and competitive intelligence. The role supports revenue targets and requires frequent travel to industry conferences, approximately 8–12 times annually.

Build and manage a sales pipeline for chargeback prevention solutions, generate revenue, conduct discovery, deliver demos, develop business cases, manage pricing and contracts, maintain CRM reporting, and support client onboarding. The role requires payment industry expertise, chargeback knowledge, proven sales performance, strong communication, data analysis skills, and travel to industry events approximately 8–12 times annually.