Group Conference and Events sales Manager

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city’s main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.

Part of the regenerated Docklands that exemplify the city’s cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.

The Group Conference, Events Sales Manager will manage and administer the events team to ensure a smooth operation, a successful and effective service ending in an exceptional guest experience whilst ensuring all daily tasks are completed according to quality standards.

Specific Duties

• To be accountable for ensuring that all client specifications are communicated to for execution by all hotel departments making for a successful events experience for the planner and attendees.
• To manage all conventions, meetings, incentives, and events from enquiry, through to contracting and planning phase ensuring maximum profitability and client satisfaction.
• To manage the full event cycle for weddings including initial enquiry, site inspections and contract preparation.
• To effectively monitor the daily events planning process and operations of the Events Department, including providing support and guidance to fellow events planners and the hotel banquet team to ensure a successful and effective operation ending in a positive on- brand guest experience.
• To liaise with the sales, revenue and Food & Beverage ensuring efficient transition for each event being contracted.
• To build and ensure a strong and effective relationship with the Food and Beverage manager and his/her conference and banqueting team.
• To effectively coordinate the delivery of all events business with all relevant departments.
• To be responsible for maintaining all procedures and processes within the reactive sales and events department as detailed by the Hotel, and in line with Leading Hotel of the World Standards.
• To ensure that all summaries and banqueting event orders are both produced and signed off by the client in a timely manner.
• To ensure that all operational information is accurate on group summaries and banqueting event orders.
• To chair the weekly summary and banqueting event planning meetings.
• To assist the Sales management team in both the planning and delivery of forecasts and budgets.
• To ensure that all relevant information is communicated to all departments prior to and during events.
• To be responsible for maintaining a strong client relationship and ensuring that all banqueting specifications are communicated to and executed by all operating departments making for a successful event experience for the event planner, and attendees.
• To ensure that there is a constant communication from the Events Team to all hotel departments and the client as it applies to the client at hand.
• To be responsible for ensuring that the conference & banqueting team has executed the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.
• To be responsible for the development and maintenance of all policies, procedures and quality standards within the Events departments, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.
• To be responsible for the development and implementation of training plans for all team members to ensure a high-quality presentation and level of customer service within the events and banquet teams.
• To undertake annual performance appraisals in line with the hotel development program, ensuring annual objectives are set for all team members.
• To give daily support and guidance to fellow events and banquet personnel as well as monitor job performance to ensure a successful event experience by our guests.
• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistent to our guests.
• To deliver excellent care to our guests.
• To carry out departmental audits to ensure LQA is achieved by all team members.
• To ensure that the Hotel's Vision & Mission statement is communicated to the team.
• To ensure that areas of responsibility are clean and well maintained.
• To ensure that the ambience in departments (lights, music, and temperature) are controlled.
• To report defective materials and equipment to the appropriate departments.
• To ensure that all new initiatives are implemented in the agreed time frame.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To attend meetings as required.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
• To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures.
• To ensure departmental sales are achieved in line with the hotel budget.
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
• To drive business results through revenue growth and cost savings efficiency.
• To assist in the recruitment and selection of team members.
• To appraise all team members in accordance with the agreed appraisal procedure.
• To ensure that all team members comply with the employee handbook.
• To manage the Alkimi for relevant departments.
• To ensure that all team members are rostered in accordance with the Organisation of Working Time Act. To ensure holidays, bank holidays and lieu time are managed for all team members.
• To ensure departmental daily briefings are carried out at relevant times.
• To encourage the team towards Hotel and individual objectives and aims.
• To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
• To ensure that all team members adhere to the hotel's grooming procedures.
• To provide a great work environment and treat each other with dignity and respect.
• To identify develop key team members and develop a succession plan in conjunction with People & Culture.
• To motivate, inspire and empower the Sales & Events team to improve performance.
• To train all team members have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards quality are delivered consistently to our guests.

Currently in a similar role in a luxury hotel with one to two years experience.

Must currently have the right to work in Ireland / EU full time.

General Responsibilities

• As a member of LHW (Leading Hotels of the World), you are responsible for maintaining the standards as set by LQA (Leading Quality Assurance) and applying the Anantara Brand.
• To ensure the highest hotel standards of luxury and quality are delivered consistently to our guests.
• To have an understanding of the Hotel’s Vision & Mission statement is communicated to the team
• To comply with Anantara The Marker Dublin Hotel competencies and positive behaviours
• To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
• To report defective materials and equipment to the appropriate Departments.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To have strong product knowledge of all areas of the hotel.
• To comply with the hotels cash handling procedure.
• To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations