In this role you will:
Manage and cultivate a team of Global Operations specialists, overseeing the day-to-day and providing coaching and feedback to ensure that the team maintains a high level of productivity and quality.
Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflows to improve efficiency.
Manage high visibility escalations, communicating with leadership, legal, comms, product, and engineering as needed to resolve user issues.
Provide operational and process subject matter expertise to the team as well as other partners - policy, training, quality, product, etc.
This position operates in many time zones and hours will vary.
We could be a match if:
2+ years experience in operations management or lead role.
Advanced knowledge of Zendesk (or similar), moderation tooling/workflows, and productivity tools such as Jira.
Critical thinking skills to understand and summarize complex issues within minutes.
Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment.
Experience working in trust and safety and content moderation. A plus if you have a background with customer support and technical resolutions workflows.
You have a track record of designing, owning, and improving efficient processes that impact and rely on collaboration with multiple cross-functional teams.
Extreme attention to detail.
You have familiarity with legal and compliance requirements related to content moderation, data privacy, and user safety.
Passion for developing teams and providing amazing customer experiences.
Interview Process:
- 30 min Zoom (Recruiter)
- 45 min Zoom with Devika Cushalappa (Sr. Manager, Global Operations – APAC, Match Group)
- 45 min Zoom with Lauren Tropp (Sr. Manager, Global Operations, Match Group)
- 45 min Zoom with Alex McNally (Manager, Workforce Management, Match Group)
- 30 min Zoom with Caoimhe Stafford (Data Protection Officer, Match Group)
- Potential additional interview
As part of our team, you’ll enjoy:
- The hustle of a startup with the impact of a global business
- Tremendous opportunity to solve some of the industry’s most exciting problems
- Working with an extraordinary team of smart, creative, fun and highly motivated people
- Comprehensive health coverage, competitive pay, team bonding events, yoga classes and social events
Why Match Group ?
- Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.
- Providing premium healthcare, mental health support, emergency leaves
- Benefit from a healthy work-life balance in a flexible and welcoming environment.
- Enjoy a modern office, close to transport and amenities.
- Access lunch vouchers, a discounted ClassPass subscription
- Grow through e-learning, conferences, knowledge-sharing sessions, continuous learning programs, and global career opportunities
- Join regular social events like breakfasts, lunches, and apéros.
- Use our products for free.
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