General Investment Operations Analyst - Digital Assets

Execution Services Operations Analyst

Working Hours: 6:00am – 2:30pm / 7:30am – 4pm (Shift rotation for every 4th weekend work)

The Purpose of Your Role

Fidelity Digital Assets® is an exciting business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. The Execution Services Operations team is responsible for identifying and resolving trade breaks, proactively monitoring order flow, identifying, and escalating trade discrepancies, resolving trading and exchange-related disputes, and providing key external client support. 

To be effective, you will work closely with Custody Operations, Technology Support, Relationship Managers and Client Service Managers to ensure understanding of client trading and operational needs as well and drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the Fidelity Digital Assets® team, sharing best practices and driving successful results.

The Expertise We’re Looking For

• Bachelor's Degree preferred.

• 2+ years of trade & post trade execution support & knowledge of trading and industry practices/tools.

• In depth knowledge of front to back trade lifecycle.

• Knowledge of trading technologies & API/FIX & other trading frameworks.

• Deep knowledge of Institutional clients, accounts (e.g. hedge funds).

• Strong attention to detail & analytical skills.

• Relationship building skills across teams, business units, and peers.

• Proven delivery of world-class service experience.

• Proficient skills in various PC software applications to include Microsoft, Access, Excel, Word, PowerPoint. Tableau knowledge is an advantage but not required.

• Cryptocurrency knowledge is an advantage but not required.

The Skills You Bring

• Your excellent interpersonal, verbal, and written communication skills.

• Your ability to work well on global teams and in fast-paced, cross-collaborative environments.

• Your ability to think analytically and deliver solutions to complex challenges and recognize when escalation is required.

• Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions.

• Your passion for thought leadership in innovation & promotion of change amongst the group.

• Your success in navigating and thriving in a dynamic, growing new business.

• Your understanding of risk is inherent to Institutional trade execution.

The Value You Deliver

At Fidelity, collaboration isn’t just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. Included in the value that you’ll deliver are:

• Supporting complex trading needs while maintaining a ‘client first’ mentality.

• Optimizing client experience at Fidelity and developing long term client relationships and partnerships.

• Providing exceptional service to all our clients by processing their requests in an accurate and timely manner.

• Driving high satisfaction, quality, and efficiency for both the client and Fidelity.

• Delivering superior results quickly and efficiently, utilizing effective time management skills.

• Actively participate in client meetings and client service reviews.

• Driving innovation through curiosity and comprehensive understanding of business processes and challenges.

How Your Work Impacts the Organization

Fidelity Digital Assets is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise.  This role represents an exciting opportunity to help launch Institutional relationship capabilities within FDA and help bring the vision for the future to life.