EMEA Head of Issues Management

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance.

About the role

EMEA Head of Issues Management is an integral part of the Technology Risk and Controls (TRC) team. This position will be responsible for managing risk across UK, EMEA & LAC.  Key responsibilities will include but are not limited to managing the risk acceptance and remediation process, reporting on aggregated risk issues, and monitoring gaps through completion.    This person will also be responsible managing issues across UK, EMEA & LAC.  

EMEA Head of Issues Management is responsible for many critical initiatives, including the following:

• Manage the IT Risk Acceptance and Remediation process

• • Work with senior IT, Risk, Security and Legal leadership across the UK, EMEA and LAC to understand and document risk or issues, pushing back on requests as needed

  • Work with IT to consider alternate solutions to encourage remediation plans over risk acceptance, and remediation plans with a short timeframe where risk is higher

  • Risk rate these issues based on detailed data

  • Manage the request for risk acceptance or remediation through the entire approval process 

• Provide reporting on issues across UK, EMEA & LAC:

• • Monitor remediations through completion, escalating any that may not be completed in a timely manner

  • Provide regular reporting and status on risk acceptance / remediation request

  • Provide monthly reporting to regional risk and governance forums and present on risk issues, trends, risk aggregation, etc.

• Lead RA Maintenance Reviews:

• • On a monthly basis, lead meetings with Infrastructure Services, Production Support, ISO, TRO and CPL to review vulnerabilities related to apps running obsolete technology

  • Based on the discussion, determine next steps

  • Monitor existing plans monthly to confirm they remain on track, and escalate when dates slip

• Manage the Third Party Risk Process for IT-related issues:

• • Assess and rate IT issues associated with third parties

  • Facilitate the risk acceptance through the approval process

  • Monitor the remediation as needed

• Advise on Regulatory assessments:

• • Advise on assessments of new and existing IT, Privacy and Cyber Security regulations in UK, EMEA & LAC, providing regulatory expertise

  • Review regulatory assessments, and provide feedback

  • Review action plans as appropriate 

Experience

• in depth experience within technology risk, control, and governance disciplines

• Strong Problem-solving and risk skills

• Understanding of IT Risk principles and best practices

• Ability to oversee multiple processes, action plans and key stakeholders simultaneously

• Experience raising awareness of issues to key stakeholders across technology

Core Skills

• Demonstrate effective leadership skills

• • Clear, concise written and oral communication skills coupled with the ability to drive agreement using information and interpersonal acumen

  • Proven track record of drawing conclusions, making decisions, and using data to solve problems

  • Ability to define solutions from ambiguous scenarios

• Maintain excellent interpersonal and oral/written communication skills

• • Active listener

  • Ability to drive change through influence

• Excellent negotiation, collaboration, facilitation, and coordination

• • Negotiate prioritization and treatment of risk issues that span:

  • • Audit obligations

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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