Director, Cross Border Payments, Global Product Manager

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, and communication to Citi’s WorldLink Cross Border Payments team.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965; it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. 

Team/Role Overview:

WorldLink is an industry leading cross-border payments solution that enables clients to execute cross-currency transactions, providing global access, integrated foreign exchange (FX), and flexible payment optionality via various execution methods.

As a Director of Product Management, you will have end-to-end global product oversight and accountability for core product capabilities. This high-visibility role requires close collaboration with cluster and country product management teams, technology, operations, sales, second line of defence, and functional partners to ensure WorldLink delivers an uninterrupted client offering, alongside strategic planning to ensure future-ready capabilities that meet evolving client expectations.

What you'll do:

• Drive product management, oversight, development, enhancements, gap remediation, and strategic roadmaps, coordinating across a diverse range of stakeholders.
• Navigate, influence, and negotiate with senior leadership, cluster business heads, external partners, and key market infrastructures to drive strategic alignment and execution.
• Innovate and evolve the product suite to deliver best-in-class, frictionless client experiences.
• Initiate and drive transformational change, process improvements, and departmental initiatives to optimise the operational aspects of the product.
• Develop detailed work plans, schedules, business and investment proposals, project estimates, and status reports.
• Demonstrate a strong risk and compliance focus by proactively assessing and managing product risks across regions and workstreams, ensuring timely mitigation to avoid client and operational impacts.
• Leverage a strong commercial focus to drive revenue growth, influence commercialisation frameworks, and shape the product investment portfolio to maximise return on investment (ROI) and meet multi-year growth targets.
• Analyse competitive landscapes, macroeconomic trends, and regulatory shifts to proactively position Citi as the premier global cross-border payments provider.
• Lead, mentor, and inspire a high-performing, diverse global team of product managers, fostering a culture of intellectual curiosity, collaboration, and continuous professional development.

What we'll need from you:

• Significant progressive product management and leadership experience within the payments industry.
• Deep understanding of global clearing systems, FX market structures, and emerging payment trends (ISO 20022, digital assets, open banking).
• Exceptional communication and presentation skills, with a proven ability to articulate complex financial and technical concepts to internal and external leadership teams.
• Demonstrated ability to influence, negotiate, and build consensus across highly matrixed global organisations, diverse cultures, and competing business priorities.
• Deep understanding of risk, compliance, and control frameworks (e.g., AML, Sanctions, KYC, and operational risk) associated with the global movement of funds.
• Proven track record of conceptualising a business vision and successfully executing large-scale product transformations.
• Proven experience in building, leading, and developing high-performing, diverse global teams, with a strong focus on talent retention and mentorship.
• Ability to work in a fast-moving environment and as part of a dynamic global team.
• Ability to handle challenging situations with composure, guiding other parts of the organisation and making clear, actionable recommendations.
• Undergraduate degree or equivalent third-level qualification. A master’s degree in a business discipline is preferred.

What we can offer you:

This role offers a prestigious opportunity to assume a leadership position within the WorldLink Cross Border Payments product organisation. You will be provided with a global platform to showcase your strategic capabilities, drive industry-wide transformation, and accelerate your career trajectory within Citi.
 

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week) but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

This Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015

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