Digital Cloud Solution Architect

Role Summary

Engages with customer technical decision makers with coaching from others. Develops understanding of current customer context and anticipates next steps. Engages other resources, leveraging basic resource knowledge, for key areas of technology as needed to overcome technical blockers. Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process. Reviews customer interactions and raises and acts on competitive information. Learns about and uses existing demonstration assets. Assists team members to monitor or implement action plans to promote customer usage of key/prioritized Microsoft solutions/products. Solicits input from others to contribute to proposals for viable solutions based on specific technical products. Provides support for pilots and proof of concept development for technical architectures. Collaborates to build aligned customer timelines that capture sponsorship and projects tied to technology outcomes that add customer value. Consumes and leverages readiness materials to expand domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues. Participates as a member in the Microsoft tech community. Ensures customer technical teams are aware of and leveraging available skilling programs.

The ability to speak and understand English when giving instructions and directions, and when talking with colleagues, managers, and others for work matters. 

Oral Communication 

The ability to make a verbal message understood and to receive/understand messages during in-person or remote (e.g., telephone) interactions. 

Presentations 

The ability to create and deliver formal presentations to others. This includes sharing information on a range of topics in a clear, concise, engaging and convincing manner; commanding the audience’s attention; developing effective presentation materials (e.g., handouts, visual aids); and handling questions or argumentative positions from the audience. 

Technical Communication 

The ability to adapt communications around different technologies, products, and services to the audience's level of understanding. 

Written Communication 

The ability to prepare clear, accurate, and understandable written text, and follow the basic rules of spelling, grammar, and punctuation. This may include memos, emails, proposals, reports, and professional or general correspondence. 

Cultivating Strategic Partnerships 

The ability to build and maintain strong business relationships and partnerships, nurture executive relationships, and establish credibility as a trusted advisor. It involves effective relationship management, stakeholder engagement, and the ability to project executive presence. This capability empowers professionals to cultivate collaborative partnerships, drive business growth, and establish themselves as valued advisors in their field. 

Business Relationship Management 

The ability to develop and maintain positive working relationships with supervisors, staff, managers, customers, and vendors. This includes expressing empathy and compassion when dealing with the needs and problems of others, being approachable, taking time to address the concerns of coworkers, and treating others with respect and dignity. 

Maximizing Business Opportunities 

The ability to apply business acumen and an understanding of businesses needs and opportunities across market, industry, and competition to effectively manage and prioritize business development opportunities. This includes the ability to effectively analyze market dynamics, recognize customer needs, qualify opportunities, and identify how Microsoft solutions can enable business capabilities that drive growth and innovation, while staying abreast of emerging trends and digital solutions. 

Analytical Skills 

The ability to review quantitative or conceptual problems and situations to draw appropriate and valid conclusions from data presented. This includes analyzing data to determine the most significant elements, identify common elements and themes in situations and actions, and recognize cause and effect relationships. 

Selling Solutions 

The ability to effectively sell Microsoft solutions by demonstrating value, influencing others, persuasively negotiating mutually beneficial agreements, disrupting conventional thinking, and consulting with stakeholders. This includes effectively navigating the sales process and demonstrating creativity, problem-solving, and storytelling skills to effectively articulate how solutions will drive business impact and value. 

Problem Solving 

The ability to identify problems and review related information to develop and evaluate options and implement solutions. 

Cloud and Technical Solutions Development

Proficiency in understanding, advising on, and implementing solutions involving technologies and security. This includes skills in designing, implementing, and testing technical solutions and architectures. 

Communicating with Impact

The ability to effectively articulate solutions' value with internal and external business stakeholders in a clear and concise manner, ensuring mutual objectives and priorities are presented and understood to drive successful outcomes in sales engagements. 

Cultivating Strategic Partnerships

The ability to build and maintain strong business relationships and partnerships, nurture executive relationships, and establish credibility as a trusted advisor. It involves effective relationship management, stakeholder engagement, and the ability to project executive presence. This capability empowers professionals to cultivate collaborative partnerships, drive business growth, and establish themselves as valued advisors in their field.