Leads and coaches a team of Digital Cloud Solution Architects responsible for designing and deploying Microsoft cloud solutions. The role engages customer technical decision-makers, guides architecture projects, resolves technical and organizational blockers, oversees demonstrations and proof-of-concept activities, promotes product adoption, and scales engagements through Microsoft partners. It also manages employee development, performance, team capabilities, customer success plans, governance, risk mitigation, technical communities, and cross-functional stakeholder relationships.
Overview
Responsibilities
Driving Customer Success
People Management
Scale Customer Engagements
Scale Through Partners
Technical Leadership
Qualifications
Required/minimum qualifications
Identifies and engages with customer technical decision makers while engaging sales team. Uses broad industry and professional knowledge to build credibility with customers. Leverages knowledge of resources and facilitates resolution of blockers. Orchestrates team resources and coaches team to maximize impact of customer engagements. Maximizes area-level capacity by coaching team to grow partner network within the Microsoft ecosystem. Builds knowledge of team by enabling learning. Oversees demonstrations of solutions and position solutions against competitors. Designs the approach of promoting product usage. Applies technical knowledge across multiple architecture projects to meet strategic business requirements. Sets expectations for team(s) around methodology and governance, and ensures that team identifies and/or minimizes business risks. Coaches team(s) to build customer timelines and utilizes them to build industry/team plans. Enables team to develop technical expertise and provide insights to internal teams. Fosters community sharing of stories and leveraging of pre-existing resources by encouraging the team to share learnings. Contributes content and drives feedback to improve overall team member experience. Ensures customer cloud platform enablement by ensuring coverage of entire customer portfolio. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.
Responsibilities
Architecture Design and Deployment
Applies technical, industry, and enterprise knowledge across multiple, large architecture projects to meet strategic and tactical business and Information Technology requirements and resolve identified technical and organizational constraints. Guides team to shape and enhance customers' requirements. Coaches team on right use of Pilots and Proof of Concepts and moving customer from pilots to productive deployments.
Sets expectations for team(s) around methodology and governance, and ensures that team identifies, communicates, and/or minimizes business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks while designing and/or delivering solutions.
Driving Customer Success
Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Cultivates the strategic image of Microsoft as a valued business partner that serves a wide range of customers/partners by aligning the vision for Microsoft cloud technologies with future industry needs. Creates a vision with business solution scenarios and partners/services that helps the customer meet their business goals and achieve their long-term corporate vision. Participates in Microsoft-centric operations and cadences to align with customers as needed. Acts as a go-to resource for customer success.
Supports the Voice of the Customer through escalation, acceleration, and additional emphasis of feedback, blockers, insights, resources, etc. (e.g., OneList) items as needed. Looks across multiple customers for opportunities to consolidate and prioritize items across the business.
Coaches team(s) to build customer timelines and utilizes them to build industry/team plans. Aligns multiple engagement plans and leverages corporate resources dedicated to awareness improvement of high potentials (e.g., Skills Learning platform).
Contributes to and holds team accountable to rhythm of business. Challenges team to identify opportunities for optimization. Represents high potential and sub-area initiatives (e.g. acceleration plans, scorecard).Drives One Microsoft mindset. Maintains communications with partners on highest potential customers to align technical resources to customer and customer cases based on account planning and priorities.
People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain people. Know each individual’s capabilities and aspirations. Invest in the growth of others.
Scale Customer Engagements
Uses broad industry, technical, cross-solution, and professional knowledge, leadership skills, as well as trends from other customer engagement to build credibility with customers individually or at scale. Is sought after for expertise.
Leverages knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites) and independently facilitates resolution of technical and non-technical blockers by engaging other teams (e.g., engineering, Account Team Unit, Specialist Team Unit) and conveying impact. Anticipates and addresses future potential blockers based on needs. Identifies patterns of blockers within area of expertise and drives resolution through local and global escalation. Ensures that non-technical issues are routed and removed by appropriate party.
Ensures consistency and quality through sharing, evolving or developing standards and practices (e.g., Managed Service Provider, Managed Certified Professional) in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary. Models and promotes proactiveness in customer engagement, enabling team to take initiatives on the agenda and drive progress.
Identifies and engages with customer technical decision makers and influencers proactively while engaging sales team. Coaches and enables team to identify and proactively engage with key customer technical decision makers and influencers to help unblock technical obstacles.
Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging broad knowledge of processes (e.g., Managed Service Provider, co-sell Partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds). Aligns goals across solution areas and facilitates cross-selling with various workloads (e.g., Apps, Data and Infrastructure).
Scale Through Partners
Maximizes area-level capacity and capabilities of scaling through partners by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem (e.g., account teams). Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups.
Coaches team and oversees demonstrations (e.g., Architectural Design Sessions, Proof of Concept sessions, pilots, hackathons) of solutions and position solutions against competitors. Ensures demonstrations enable customers to identify and resolve technical issues with clear criteria and next steps that guarantee deployment of Microsoft technology. Guides team on Microsoft standards on demonstrations to provide feedback to partners. Identifies patterns and trends to provide feedback to improve demonstrations.
Builds and applies knowledge of team by enabling learning and identifying experts to share knowledge and drive change. Enables team to share knowledge with internal teams and communities, influence compete strategies, and highlight Microsoft advantages during architecture and capability discussions.
Designs the approach of promoting product usage. Oversees and guides team to analyze, develop, and implement approach or action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes.
Technical Leadership
Enables and empowers team to develop technical expertise and provide technical insights to internal teams. Acts as a role model for continuous learning and development and anticipates future needs for capabilities based on industry/market trends.
Fosters community sharing of stories and leveraging of pre-existing resources by encouraging and empowering the team to share learnings and by establishing a cadence (e.g. internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact the team across the subsidiary level.
Ensures customer cloud platform enablement by ensuring coverage of entire customer portfolio, ensuring customer proficiency, and orchestrating across multiple function to ensure basic operational foundations in place. Engages in stakeholder management across accounts to orchestrate cross-fertilization for various aspects of cloud enablement and accelerate platform enablement. Shares insights and blockers with broader team. Ensures customers have training plans developed by Could Solutions Architects. Reviews training plans and provides feedback to Could Solutions Architects as necessary.
Contributes content and expertise, and ensures team members participate in tech communities and drives feedback to improve overall team member experience and effectiveness. Fosters and enables technical leadership opportunities by supporting the development of Digital Sales.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND experience in technical architect, technical consulting, design and implementation, and/or technical sales OR Relevant certifications from Microsoft or platforms AND experience in technical architect, technical consulting, design and implementation, and/or technical sales OR experience in technical architect, technical consulting, design and implementation, and/or technical sales OR equivalent experience.
Digital Cloud Solution Architecture M5 - The typical base pay range for this role across Ireland is € 80,000.00 - € 151,700.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Microsoft Dublin, Dublin, IRL Office
One Microsoft Place, South County Business Park, , 18, Dublin, Dublin, Ireland, D18 P521
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