Lead ERP support for Dynamics 365 Business Central, addressing functional and technical issues, proposing improvements, and mentoring junior consultants.
As we continue to experience explosive growth and we are seeking a highly skilled and experienced Senior Dynamics 365 Business Central Analyst to lead our ERP support efforts. This individual will play a critical role in managing the performance, functionality, and continuous improvement of Business Central across key business areas. The ideal candidate has a strong technical/functional background, experience supporting ERP systems at an enterprise level, and the ability to bridge technical and business teams effectively. This is an exciting opportunity to join a long-established and successful company, operating in a rapidly growing market
Key Responsibilities
- Provide advanced support for Dynamics 365 Business Central, addressing functional and technical issues across finance, supply chain, manufacturing, and other modules.
- Investigate, diagnose, and resolve escalated tickets and incidents in line with SLAs.
- Collaborate with developers for bug fixes, enhancements, and integrations.
- Gather requirements from stakeholders and translate them into functional specifications.
- Conduct gap analyses between standard Business Central functionality and business requirements.
- Propose system improvements, workflows, and automation for efficiency
- Act as the subject matter expert (SME) for Business Central within the Support Practice
- Provide guidance and mentorship to junior consultants and support staff.
Skills, Knowledge and Expertise
- 5+ years of hands-on experience with Microsoft Dynamics NAV / Business Central
- Microsoft MB-800 Certification
- Proven experience supporting and configuring core ERP modules in a production environment.
- Strong understanding of finance, procurement, inventory, or manufacturing processes.
- Experience working with ticketing systems and SLA-driven environments.
- Experience with requirements gathering, functional documentation, and UAT.
- Familiarity with extensions, integrations, and Power Platform is a plus.
Desirable:
· Continia Expense Management, Continia Document Capture
· Jet Reports
About
Established over 40 years ago, Codec is a multi-award-winning Microsoft Solutions Partner, trusted by public and private sector organisations to deliver impactful digital transformation. With offices in Dublin, Belfast, Cologne, and across Germany, our team of over 300 experts specialises in harnessing the full potential of Microsoft technologies—including Dynamics 365, Power Platform, Azure, and Copilot—to drive innovation, automation, and operational excellence. Codec combines deep industry expertise with a proven track record to help organisations unlock the power of AI and modern cloud solutionsThough originally best known as a hardware reseller, since 2010 Codec has focused on building an outstanding software consulting business with a team of experts implementing enterprise solutions using products from Microsoft and Oracle. Our customer base, revenues and average contract values have grown steadily year on year and we continue to invest in the provision of new product and service offerings.Our team is a careful mix of recent graduates and experienced professionals from a variety of diverse cultural backgrounds. We are a melting pot of seasoned consultants supported by the best talent from the local universities. We have a thriving placement student academy and graduate recruitment programme which grows year on year.This company is an equal opportunities employer
Codec Dublin, Dublin, IRL Office
Adelaide Road, Earlsfort Plaza, Dublin, Dublin, Ireland, D02
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