At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job DescriptionThe Customer Account Manager is responsible for proactive support and service to an assigned portfolio of small to medium-sized clients via telephone or email. The role includes account maintenance, growth, increased profitability, overall client satisfaction, and projects to identify opportunities to enhance the profitability of the client relationship.
Responsibilities :
Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value added solutions as introduced. Ensure that upselling and cross selling where appropriate is introduced.
Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately.
Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them.
Sells a full range of merchant processing products and services. Achieve set monthly targets and KPI's set by line manager.
Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls. Responsible for forecast of: revenue & in year new business.
Update the CRM systems with the outcome and success of each communication with the customer.
This role is the escalation point for both internal and external client issues.
Qualifications required :
At least 2 years’ experience in a customer account management role in a sales driven environment.
Evidence of consistently hitting and overachieving revenue targets.
Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.
Excellent time management and organisational skills.
Proven ability to develop and maintain relationships at all levels of a company.
Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively.
An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills.
A team player able to work and support colleagues across a multinational organisation.
A willingness to accept change and the ability to maintain effectiveness in a changing environment.
Strong relationship building and influencing skills.
Leaving Certificate or equivalent as standard.
Competencies :
Drive for Results
Hold self and others accountable to consistently achieve meaningful results.
Collaboration
Build partnerships and promote a culture of teamwork to drive one U.S. Bank
Agility & Innovation
Ability to move and learn quickly to support a fast paced team and business.
Inclusion
Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
Risk Management
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
Ethics and Trust
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This role has been identified as a Controlled Function (CF 4) under the Central Bank of Ireland’s Individual Accountability Framework Act 2023.
Accordingly, EFS must be satisfied on reasonable grounds that the role holder complies at all times with the fitness and probity/propriety standards. Applicants agree to permit EFS (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity/Propriety Standards and that you will provide EFS with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that EFS requests for that purpose.
This position is not eligible for visa sponsorship.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
