Multiplier is building a world-class Customer Success organization to support global companies as they hire, pay, and manage teams across borders. As CS Enablement Specialist/Manager, you will sit at the center of how our CS teams learn, operate, and scale.
This is a builder role. The CS Enablement function is in its early stages and you will be a core part of building it out writing processes, developing programs, and turning direction into structure. The subject matter is genuinely complex: global employment law, multi-jurisdiction payroll compliance, EOR regulations, and commercial frameworks that evolve constantly. You will be expected to take that complexity and make it simple, fast.
If you are energized by complexity, comfortable helping to build the playbook as you go, and motivated by work that directly shapes how a global team performs this role is for you.
What You'll DoBuild talk tracks, playbooks, SOPs, and coaching frameworks for key CS moments EBRs, renewals, escalation handling, pricing conversations, and churn risk
Translate complex, fast-moving topics compliance changes, product releases, commercial policy updates into clear, actionable content the team can use immediately
Run training sessions, workshops, and live enablement moments in partnership with CS leadership
Act as the connective tissue between CS, Product, Product Marketing, Legal, and BizOps capturing what is changing and turning it into something the team can act on
Partner with Product and PMM ahead of every launch so CS teams are ready before customers start asking questions
Document processes and make them repeatable escalation paths, intake workflows, QBR frameworks, project milestone templates
Build and maintain a single source of truth for the CS team: playbooks, reference guides, and resource libraries that are actually used
Track enablement outcomes tied to team performance time-to-competency, renewal rates, escalation frequency and use the data to improve continuously
You do not have to tick every box. A strong candidates will bring one of the following:
Meaningful experience in CS enablement, sales enablement, training, or L&D in a B2B SaaS environment
Meaningful experience in the HR tech space employer of record, global payroll, workforce management, or adjacent domains with a strong ability to learn fast and turn complex topics into clear resources
Either way, you also bring:
The ability to take complex, ambiguous subject matter and turn it into something simple and usable
Strong communication skills across a wide range of stakeholders from Product Managers to BizOps to CS leadership
Sharp project management instincts: you track details, meet deadlines, and keep stakeholders aligned
Comfort helping to build the playbook, not just execute it
A fast learner who can master a complex topic and turn it into crisp, usable output quickly
A pragmatic communicator: you write clearly, edit ruthlessly, and always ask whether your audience will actually use what you built
Comfortable with ambiguity and resourceful enough to close gaps fast
Someone who leaves things more structured and more scalable than they found them
