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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Location: BlackRock, Dublin
Role Purpose
A highly self-motivated corporate receptionist with a passion for customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for BlackRock employees and to act as the primary interface between the internal operations of BlackRock and its clients. Providing services to the highest standards as well as representing BlackRock values in appearance, presentation, and manners.
You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics and Blackrock’s principles to be a fiduciary to their clients, passionate about performance and commitment to a better future.
Core Responsibilities
Welcome all visitors warmly and genuinely to BlackRock, whilst walking them through the process of guest registration, keeping them updated about their host / meeting, taking care of their needs during their visit to BlackRock and wishing them a fond farewell.
Customer Service
Enthusiastically welcome all visitors to BlackRock, walking them through the registration process, keeping them updated about their host/meeting, taking care of their needs during their visit and bidding them farewell
Ensure all visitors are correctly registered and issued a pass as per BlackRock security standards
Alert hosts to their visitor's presence and keep visitors updated about their host's arrival time
Provide prompt and efficient service where expectations are consistently exceeded
Track all visitors, including vendors, visiting employees and guests using Resource Scheduler
Maintain an effective customer focus in all activities
Meeting Room Support
Process and manage conference room bookings and requirements, capturing all booking data in Resource Scheduler within prescribed timescales
Undertake daily checks of meeting rooms to ensure they are clean, tidy, and fully operational
Assist in conference room set-ups including furniture changes and adjustments to moveable walls (where applicable)
Order and deliver catering to meeting rooms as required
Make and deliver refreshments to meeting rooms as required
Support Audio-Visual equipment for meeting rooms and provide first-line resolution or escalate requirements as necessary
Office Support
Answer phones in a professional manner consistent with BlackRock's global standard
Liaise with BlackRock employees about all services offered at reception
Ensure reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness
Manage incoming and outgoing courier and other packages or mail as required
Procure and distribute pantry amenity supplies and stationery
Additional Core Requirements
Work closely with FM, Technology and wider building services teams to provide the best possible service to all clients and employees
Always wear client approved uniform and name badge when on duty and in line with required standards
Be a proactive communicator with all key influencers within JLL, BlackRock and vendor partners
Additional responsibilities
Book taxis in line with client's policy and procedures (where applicable)
Coordinate security access cards for employees and vendors
Ensure you are up to date with any required changes to reception processes or office projects that may affect reception service delivery
Ensure procedural standards manual (SOPs) are kept up to date and adhered to
Ensure all security doors remain closed and escalate any security equipment not working as designed
Complete all BlackRock mandatory trainings within advised deadlines
Risk Management
Support implementation of disaster recovery and business continuity programmes
Follow established escalation procedures and incident reporting procedures
Adhere to JLL's business conduct by ensuring compliance with firm's guidelines, procedures, and strategies
Required Skills and Experience
Prior experience in facilities, corporate reception, or related field
Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
Ability to effectively deal with stressful situations
Ability to work independently
Self-motivated; confident & energetic
Flexible – able to adapt to rapidly changing situations
Goal-oriented – able to focus on meeting all performance targets
Strong communicator fluent in English with good presentation skills and strong verbal & written communication skills.
Critical Competencies for Success
Firm First mind-set
Client Focus & Relationship Management
Proactive & professional approach to customer experience
Health & Safety Management
Remain aware of Hygiene, Health and Safety policies and Fire Regulations
Record and report any accidents and near misses within the location adhering to company procedures
Ensure all equipment is well maintained and in good working order
Location:
On-site –Dublin, IRLIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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