At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Local Division Customer Support Manager__
In this role, you will drive continuous improvement across our sales operations and business systems, bridging the gap between technical environments and business needs. You will champion a culture of operational excellence, leveraging deep SAP expertise (SD & MM modules) alongside tools such as Easyorder, Esker and Salesforce, to identify problems, streamline processes, and deliver impactful, data-driven solutions. You will also be responsible for the end-to-end management of master data lifecycles and will mentor and coach teams to embed a problem-solving mindset across the organisation.
This role is contributing to the IE Electrification Smart Buildings Division.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
What’s in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Your Role and Responsibilities
In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.
- Deploy & Lead Continuous Improvement Strategy: Drive and align CI strategy at a local level in line with global objectives, fostering a fact-based, problem-solving culture across all teams.
- SAP & Systems Ownership: Act as the primary SAP super user (SD & MM), maintaining, optimising, and improving SAP, Easyorder, Esker and Salesforce to enhance functionality, resolve incidents, and support business needs.
- Business Analysis & Process Optimisation: Gather requirements using data analytics to assess processes, identify opportunities, and define best-practice solutions for new or changed IS solutions and services.
- Remove Barriers & Drive Collaboration: Address roadblocks, resolve conflicting priorities, and work cross-functionally to ensure effective adoption of improvement initiatives and IS changes.
- Master Data Management: Oversee end-to-end master data lifecycle — creation, update, archival, and deletion — ensuring accuracy, compliance, and adherence to quality standards.
- Monitor & Track Performance: Define, monitor, and report KPIs for CI initiatives and system performance, providing insights to guide resource allocation and measure success.
- Develop & Deliver Training: Create training materials, toolkits, and upskilling programmes to support employees in adopting SAP best practices and new processes.
- Governance, Compliance & Risk Management: Ensure IS services and master data processes align with governance, compliance requirements, and corporate IS enterprise architecture strategy.
- Change Management & Adoption: Lead adoption of new processes and technologies, conducting advanced business analysis modelling for major change programmes.
Qualifications for the Role
- SAP Expertise (Essential): Proven hands-on experience with SAP SD & MM modules. Ability to troubleshoot, optimise, and train others on SAP processes.
- AI & Digital Innovation: Demonstrates curiosity and enthusiasm for emerging AI technologies, with experience exploring and applying AI tools to improve business processes, enhance productivity, support data-driven decision-making and identify opportunities for innovation.
- Continuous Improvement Methodology: Experience applying CI frameworks (e.g., Lean, Six Sigma) to drive operational excellence and measurable business outcomes.
- Process Optimisation & Efficiency: Track record of enhancing workflows, streamlining operations, and implementing impactful, sustainable improvements.
- Data Analytics & Reporting: Ability to convert complex data into actionable insights and strategies that drive business decisions and performance.
- Master Data & Governance: Experience managing master data processes with strong attention to accuracy, compliance, and quality standards.
- Project & Risk Management: Ability to lead projects effectively while managing risk, timelines, and stakeholder expectations.
- Agile & Business Analysis: Foster adaptability and strategic thinking; skilled in business analysis methods and tools for complex change programmes.
- Change Management & Stakeholder Engagement: Confident in leading adoption of new processes and technologies; able to coach, influence, and engage teams at all levels.
- Customer & Service Excellence: Committed to delivering exceptional service outcomes and driving continuous improvement in customer satisfaction.
Benefits
As part of our dedication to our employees, ABB Ireland offers an attractive array of benefits which include
- Competitive Salary
- Private Medical Allowance for Yourself and Family
- Generous Bonus Scheme
- Competitive Contributory Pension Scheme
- Employee Share Acquisition Plan
- Open Job Market (Internal Mobility Opportunities, Mentorships & Access To Projects Globally)
- Employee Assistance Programme
- Generous Employee Referral Scheme
- 25 Days Annual Leave Plus Bank Holidays
More about us
Join ABB Ireland and be part of a dynamic team that is making a real difference. We offer a supportive and inclusive work environment where you can grow your career, develop your skills, and contribute to impactful work that matters. Together, we are building a sustainable future for generations to come.
More about us
ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. #RunWhatRunstheWorld.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
