Maintains and monitors a SaaS cloud service running on AWS, responding to incidents and troubleshooting system issues. Responsibilities include improving availability, scalability, reliability, and security; creating monitoring dashboards; investigating security events; assisting developers and support teams; applying operating system and third-party patches; and performing systems administration tasks. The role participates in a 24/7 cloud operations team and contributes to post-incident analysis and continuous DevOps improvements.
Laserfiche is looking for a Cloud Operations Engineer to work closely with development teams to ensure quality, maintenance, security, and availability of Laserfiche Cloud products advocating enhancements and driving improvements to DevOps continuous integration flow. From deployment to monitoring to maintenance, Cloud Operations Engineers ensure that all Cloud systems are running at optimal levels.
As part of the 24/7 Cloud Operations team, the Cloud Operations Engineer maintains the Cloud system, responds to incidents, and serves as a program resource for driving improvements to system availability, scalability, reliability, and security for the company’s SaaS cloud service running on AWS infrastructure. The person in this role participates in handling incidents and support issues to achieve timely resolution and assist in the post-incident analysis to prevent reoccurrence and improve future responses.
About the Role - Key Responsibilities:
- Monitor the health and performance of the Laserfiche Cloud service, and take actions when required to correct problems. For example, restarting services, increasing system capacity, and adjusting process priorities.
- Monitoring for security events and investigating unusual behavior
- Assisting developers and technical support with troubleshooting
- Creating monitoring dashboards
- Installing OS and third-party software patches and updates
- Other miscellaneous systems administration tasks, like extending disks
About You - Essential Qualifications:
- Bachelor's Degree in Computer Science or related technical fields
- Minimum 4 years of operations experience is preferred
- Basic knowledge of AWS, Azure, or other public cloud computing systems. Knowledge of AWS is preferred.
- Intermediate-level knowledge of Windows and Linux systems administration
- Basic knowledge of computer networking
- Scripting ability in PowerShell and Bash
About Us
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.
Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.
With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.
Learn more about our team here.
Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688.
Laserfiche Dublin, Dublin, IRL Office
Dublin, Ireland
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