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The Client Integration Officer at Shift4 is responsible for assisting customers in integrating Shift4's products and services. This includes working with customer developers, troubleshooting technical issues, monitoring integration progress, and providing technical support during the transition to live payment processing.
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Responsibilities:
- Work with our customer’s developers in the testing environment, to help them implement Shift4 products and services, in accordance with our APIs and technical specifications.
- Answer questions and guide customers during their implementation process.
- Troubleshoot reported technical issues or difficulties, identify the root cause and provide solutions (including debugging of programming codes).
- Take ownership of any reported errors/bugs until a satisfactory resolution is achieved.
- Proactively monitor the client’s development progress and document all activities until the project is successfully completed.
- Ensure that all integrations are completed efficiently and to a high standard, to ensure successful payment processing after the customer goes live.
- Monitor and support the customer as they transition to the live payment processing environment.
- Provide a technical handover to affiliate teams to make sure everyone is aware of the implementation details.
Key Requirements:
- Previous experience in a customer service / technical support/testing role would be considered an asset.
- Have good interpersonal skills for building relationships with colleagues at all levels.
- Be technical minded and be able to problem-solve.
- Be able to prioritise and multitask whilst delivering high-quality standards.
- Be fluent in English, both written & spoken.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Top Skills
APIs
Debugging
Programming Codes
Technical Specifications
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