Change Manager

Career Family, Level & Title

Business Project Management, Associate

Salary - 60,000- 70,000 base salary, 10% Non-Contributory Pension (matched up to a further 2%), Funded Industry Qualifications, Benefit Allowance, Hybrid working .

We offer salaries within the stated pay range. Typically, new hires start at the lower end of the range, though recognition of relevant experience and prior service may result in a higher starting salary.

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters, so you can bring your best, every day.

About the Role

We are looking for an experienced Change Manager to support the successful delivery of business and regulatory change across Standard Life and Phoenix Group.

The role combines strong change management expertise with a practical approach to business readiness, stakeholder engagement, continuous improvement and operational delivery.

As part of our ongoing focus on innovation and efficiency, we are particularly interested in candidates who can apply Microsoft Copilot and AI-enabled solutions to improve ways of working, support process improvement and help develop AI capability across the wider Change Manager community.

Key Responsibilities

• Deliver change initiatives in line with the Enterprise Transformation Office (ETO) change framework and governance standards, ensuring a consistent and effective approach to business readiness and change delivery.
• Assess impacts across people, processes, technology and customers, developing readiness plans that support successful implementation and adoption of change.
• Build strong relationships with stakeholders, Subject Matter Experts, project teams and third-party partners to deliver successful business outcomes.
• Coordinate business readiness, communications, training, testing and implementation activities, ensuring the business is prepared for change and customer disruption is minimised.
• Proactively manage risks, issues, assumptions and dependencies, providing clear reporting and governance throughout the project lifecycle.
• Apply a continuous improvement mindset, identifying opportunities to improve customer outcomes, operational performance and change delivery.
• Leverage Microsoft Copilot and AI-enabled tools to support change delivery activities including process mapping, impact assessment, stakeholder analysis, communications and operational readiness.
• Support the adoption of AI capabilities within the Change Manager community through knowledge sharing, coaching and practical application of Microsoft Copilot and agent-based solutions.
• Identify opportunities where AI, automation or digital solutions could simplify processes, improve colleague experience and support operational effectiveness.

Essentials

• Proven experience delivering business change, operational readiness or change management activities.
• Strong stakeholder management and communication skills.
• Experience assessing business impacts and developing readiness plans.
• Strong planning, organisation and problem-solving capability.
• Experience working across multiple stakeholders and competing priorities.
• Ability to identify opportunities for process improvement and translate ideas into practical business outcomes.
• Copilot Studio or equivalent AI-related training or certification.

Desirable

• Financial services, pensions or insurance experience.
• Experience supporting testing, implementation and operational transition activities.
• Customer journey mapping experience.
• Lean Six Sigma, Change Management or Project Management qualification.
• Experience working with third-party suppliers or outsourced service providers.
• Experience using Microsoft Copilot to support change management, business analysis, process improvement or operational readiness activities.
• Experience building, configuring or deploying Microsoft Copilot Studio agents or similar AI-enabled solutions.
• Experience coaching, training or supporting colleagues in the adoption of AI-enabled ways of working.
• AI Super User, Copilot Studio or equivalent AI-related training or certification.

What We Offer

Bring your ‘whole self’, skills and dedication to the Phoenix Group and we’ll recognise your effort, support your development and help to drive your ambition. We’ll ensure you’re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.

Join us and you join a unique organisation. It’s not just the 14 million policyholders we serve, or the £300 billion of assets we look after. Or that we’re a FTSE 100 company that has been listed as one of the UK's Top Employers for nine years running. It’s our talented, inclusive and diverse workforce that makes us a success. We offer flexible working opportunities ensuring we attract and retain the very best of talent.

Key Competencies

Business Readiness & Change Delivery

Ability to assess business impacts, develop readiness plans and coordinate activities that support successful implementation and adoption of change.

Stakeholder Management

Build effective relationships across business, operations, technology and third-party partners, influencing outcomes and maintaining engagement throughout delivery.

Communication & Influence

Communicate clearly and confidently with a range of audiences, tailoring messages to support understanding, readiness and adoption of change.

Impact Assessment & Problem Solving

Identify operational, customer and process impacts, analyse complex issues and develop practical solutions to support delivery objectives.

Planning & Delivery

Effectively prioritise, organise and manage multiple workstreams, balancing competing demands while maintaining delivery quality and governance standards.

Continuous Improvement

Apply a continuous improvement mindset to improve customer outcomes, operational performance and change delivery effectiveness.

Digital & AI Enablement

Apply Microsoft Copilot and AI-enabled solutions to improve delivery outcomes, streamline processes and support business readiness activities. Share knowledge and support colleagues in the practical adoption of AI tools, automation and agent-based solutions.

About Us

Phoenix Group is a member of the FTSE 100 index and is the UK's largest long-term savings and retirement business. We specialise in the acquisition and management of heritage life insurance and pension funds. We have businesses in the UK, Germany and Ireland and hold a broad range of heritage and open products across three key business segments: UK Heritage, UK Open and Europe.

We value diversity in our workforce and welcome enquiries from everyone.

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