Business Solutions Director

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Job Title

Business Solutions Director

What does a successful Business Solutions Director do?

At Fiserv, a successful Business Solutions Director is a key member of the AIBMS Senior Management team, reporting directly to the General Manager. This role is responsible for leading the Solutions function, ensuring excellent delivery across new project lifecycles, supporting regulatory and scheme compliance, and providing strong leadership across solution delivery, performance, and team development.

Success in this role means delivering an excellent client experience, driving strong operational and project outcomes, supporting business decision-making, and building a high-performing team that can meet both strategic goals and regulatory obligations.

What you will do:

• Deliver an excellent client experience for both external and internal customers across all new project lifecycles

• Provide regular reporting on technical and new solutions performance to the AIBMS Senior Management team and shareholders

• Represent Solutions on the AIBMS Risk Committee, Projects and Change Committee, and other steering committees as required

• Oversee business implementation and AIBMS regulatory obligations relating to scheme and platform compliance

• Lead, develop, and inspire the AIBMS Solutions team to deliver new solutions, annual targets, and KPIs

• Support the AIBMS Senior Management Team through active participation in discussions and decision-making

• Participate fully as a member of the AIBMS Pricing Committee in decisions relating to client pricing

• Take responsibility for all industry and regulatory compliance requirements within the scope of the role

• Coach and develop the team to ensure strong capability, knowledge-sharing, and no single points of failure

What you will need to have:

• Previous experience in a senior project management or solutions delivery role within a merchant acquiring business

• Strong customer focus with experience leading projects, change, or related teams

• Experience growing, managing, and inspiring internal teams

• Strong leadership and organisational skills

• Clear and effective communication, writing, and presentation skills

What would be great to have:

• Understanding of scheme pricing and billing, especially non-transaction-related scheme charges

• Experience operating in regulated environments

• Experience working with senior leadership teams and governance forums

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.