Business Analyst

Important Information

• Experience: more than 3 years
• Job Mode: Full-time 
• Work Mode: Hybrid

Job Summary

• Responsible for gathering and defining business requirements to align with company objectives.
• Acts as the key point of contact between business stakeholders and IT teams to ensure smooth communication.
• Analyzes and recommends improvements to business processes and solutions, ensuring compliance with regulations.
• Plays a critical role in testing, training, and knowledge transfer for users.

Responsibilities and Duties

• Define business requirements and provide guidance in outlining business functionality.
• Translate business requirements into functional specifications and system design documents following set standards.
• Collaborate with technical architects to identify optimal business solutions and assess the impact of changes on the existing application environment.
• Support the technical analysis process by providing business insights and ensuring clarity in requirements.
• Act as a liaison between IT, business departments, and external solution providers, including drafting parts of RFPs and addressing requirement clarifications.
• Ensure that workflows and internal IT procedures align with business processes and comply with relevant regulations and standards.
• Conduct internal application testing and participate in User Acceptance Testing (UAT).
• Deliver training sessions to key users on implemented applications.

Qualifications and Skills

• Bachelor’s degree in Computer Science, Information Technology, or related technical disciplines.
• A minimum of 3 years of experience in a similar role.
• Basic knowledge of SQL and reporting tools is an advantage.
• Proficiency in process mapping and use-case-driven design techniques.
• Familiarity with business process management systems (BPMS) and workflow automation projects is a plus.
• Experience across various business domains/industries.
• Working knowledge of iterative development and Agile methodologies.
• Competence in formal analysis and design tools (e.g., MS Visio, MS Excel, MS Word).
• Familiarity with modeling languages such as UML/UMT is a plus.
• Strong technical and analytical skills.
• Excellent negotiation and conflict resolution skills.
• Proven ability to manage and influence challenging situations effectively.
• Proficient in English, both written and verbal.

Role-Specific Requirements

• Experience in BPMS and modeling workflow automation.
• Hands-on involvement in Agile environments.
• Ability to deliver training and facilitate knowledge transfer to end users.

Technologies

• SQL (basic understanding desirable).
• BPMS tools.
• Tools for business analysis and modeling (e.g., MS Visio, UML/UMT).

Skillset Competencies

• Analytical thinking and problem-solving.
• Effective communication and interpersonal skills.
• Proficiency in negotiation and stakeholder management.
• Process-oriented with attention to detail.
• Adaptability to work across various business domains.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.