Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.
About your role:
In this role you’ll be responsible for ensuring that all designated customers are invoiced correctly. You’ll manage your own portfolio of customers ensuring that all invoices including paper, electronic, automated and manual are produced by the contractual deadline.
You’ll also identify any errors in billed volumes and reconcile data discrepancies. You’ll manage escalations, adhere to quality standards and SLA’s, and respond to customer complaints and queries. This role is part of a team of Billing Administrators handling invoices of Bord Gáis Energy’s SME customers.
This is a 12-month fixed term contract.
Here's what we’re looking for:
- Experience in semi-regulated market eg. power & utilities, energy or telecom is desirable
- Demonstrable end user knowledge of Oracle Utilities Customer Care and Billing (CC&B) is essential
- Proven interpersonal and communication skills - experience with interdepartmental and all levels of management interactions
- Ability to interface professionally and positively with internal stakeholders across the wider business in support of driving the audit and compliance agenda
- Personal accountability - the role requires attention to detail in making evaluative judgements based on the analysis of factual information
- Takes ownership of issues and have a solution driven attitude
- Strives to achieve and exceed daily targets
- Excellent planning and organisational skills - ability to work to targets and deadlines
- Results orientated, efficient, dynamic individual who is motivated by target achievement
- Excellent numeric skills and knowledge of principles involved in compliance and risk management
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/bordgais
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
