Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods seamlessly across North America, Europe, Asia, and beyond—creating smarter, more sustainable supply chains for a global economy. The company is globally headquartered in Charlotte, N.C. regionally headquartered in Amsterdam, NL. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube.
Compensation for this role is 65 000 PLN - 70 000 PLN
How You’ll have an Impact:
Associate Specialists are responsible for managing the day to day operations for our customer accounts and growing these accounts by developing relationships with our customer contacts, planners, and facilities to increase volume and gross margin. Reps must possess a deep understanding of the customer’s commitments, contractual agreements, and expectations and adhere to them to successfully grow the account(s). Associate Specialists are tasked with building loads in Freight Optimizer - RXO Software, scheduling appointments, and ensuring their loads are serviced properly. It is the responsibility of Associate Specialists to maximize profitability while also maintaining the level of service guaranteed to the customer. They are responsible for identifying problems and providing a resolution that is satisfactory to the customer and RXO. All Associate Specialists must understand the value and importance of delivering high quality service both internally with other teams, and externally with our customers. Associate Specialists have basic market and pricing knowledge and are responsible for quoting loads and lanes while negotiating with our customers. An Associate Specialist should be organized, efficient and a team-player.
Essential Functions:
- Maintain and manage daily operations based on customer need.
- Understand commitments, policies, contracted rates, accessorial schedules, fuel schedules, vendor agreements, KPI’s and challenges for each account.
- Comprehend and execute growth strategy and actively work to reach goals for each account.
- Accept/reject, activate, build, schedule, create/update/resolve incidents, quote, and cancel when necessary, all customer shipments, including adding all pertinent information and documentation.
- Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
- Manage daily load board and take responsibility for ensuring that loads are serviced properly through tracking, Offer Manager negotiation and working with shippers to make creative carrier options work.
- Build and maintain respectful relationships with shippers and carrier department.
- Ensure loads are tracked and updated in timely manner
- Escalate to leadership/team members when unable to effectively get to workload.
- Identify and communicate (potential) problems to the appropriate parties and provide solutions.
- Possess understanding of the market and provide or facilitate pricing.
- Prioritize and respond to both internal and external requests in a timely, effective, and professional manner.
- Update and resolve incidents regularly; manage accessorials objectively while maximizing profit.
- Organize and analyze data to identify new opportunities and potential threats.
Essential Skills, Characteristics, & Experience:
- Ability to speak English fluently
- Clear, effective, and professional communication skills
- Organization, accuracy, and attention to detail
- Ability to multi task and prioritize at a high level
- Ability to build strong relationships and be a team player
- Problem solving ability, issue resolution skills, proactive diligence
- Ability to work proactively
- Positive attitude
- Ability to assess situations and make decisions confidently
- Customer service skills
- Takes initiative
- Ability to work independently and as part of a team
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Private Medical care
Sport Package - Multisport Plus
Group Life Insurance
Onsite English Classes
Free access to internal e-learning platform to grow in your profession and gain new skills
Diverse and Inclusive environment
Community Service Day
Internal Career Growth Programs
Our company is committed to creating a diverse and inclusive workplace. We ensure that all recruitment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. All candidates will be considered based on merit, qualifications, and business needs. We actively promote equal opportunities and strive to eliminate bias at every stage of the hiring process. Review RXO's European privacy statement here.
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