About Us
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP :
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
About the Role
As an Application Production Support Analyst, you will be responsible for ensuring the reliability and availability of our applications. You will troubleshoot and resolve issues, perform regular maintenance, and collaborate with development teams to improve application performance, reliability and stability.
ResponsibilitiesJob Accountabilities
Monitor and maintain the health of production applications
Identify and troubleshoot application issues and incidents
Perform regular maintenance tasks, including patching and updates
Collaborate with development teams to enhance application performance
Document and track incident resolutions and improvements
Participate in on shift rotation for after-hours support
Participate in on-call rotation for after-hours support
Ensure proper and detailed analysis / troubleshooting done for each incident / request
Functional Skills
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Strong experience in Banking and Financial Services domain.
In-depth understanding of Acquiring and Issuing business models.
Solid knowledge of Payments ecosystems and Card Management Systems, including transaction flows, tokenization, and compliance standards.
Technical Skills
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Database & SQL:
Proficient in SQL for querying, data analysis, and troubleshooting.
Hands-on experience with Oracle, Microsoft SQL Server, and PostgreSQL databases.
Skilled in performance tuning, query optimization, and data integrity checks.
Programming & Scripting:
Working knowledge of Java, .NET, Python, and PowerShell for automation and debugging.
Familiar with Oracle GoldenGate for replication and data synchronization.
Experience with reporting tools such as QlikView/QlikSense and Talend for ETL and reporting development.
Proficient in Shell scripting and command-line troubleshooting for automation and system maintenance.
Experience with TIBCO Middleware an added advantage.
Operating Systems:
Strong familiarity with Windows, Linux, and Solaris environments.
Application Lifecycle Management:
Understanding of deployment processes, patching, version control, and disaster recovery planning.
Experience with Jira, Git, and Bitbucket for issue tracking and source control.
Monitoring & Incident Management:
Skilled in interpreting application logs, performance metrics, and conducting root cause analysis.
Experience in capacity planning, incident resolution, and proactive monitoring to ensure high availability.
Knowledge of ITIL framework and experience in managing incidents, problems, and changes in compliance with SLAs
