CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer's needs. Since our inception in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.
At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.
To be considered for this remote opportunity, you must reside and be authorized to work within the United States.
Job Overview:
We are seeking an experienced Deductions Analyst to join our Accounting team. In this role, you will be responsible for analyzing, resolving, and reducing customer deductions, chargebacks, and penalties—primarily from our large wholesale accounts.
The ideal candidate is a self-starter with exceptional problem-solving skills, strong attention to detail, and excellent communication abilities. You will investigate the root cause of deductions, including those related to shipping discrepancies, pricing variances, and compliance violations, and partner cross-functionally—particularly with the Operations team—to drive resolution and implement preventative solutions.
In addition to managing deductions, you will provide support to the Accounts Receivable team through cash application and other AR-related tasks. This is a highly visible role with a direct impact on cash flow and operational efficiency.
What You’ll Be Doing:
Deduction Analysis & Resolution
- Review and validate customer deductions related to compliance, shipping, and pricing
- Investigate recurring penalties from large accounts and identify root causes
- Dispute and resolve deductions via customer portals and obtain supporting documentation
- Coordinate with Operations, Retail Support, and Sales on claim resolution
- Maintain organized records and prepare deduction-related entries for accounting
Logistics Collaboration & Partnership
- Partner with the Operations Team to resolve frequent shipment errors contributing to chargebacks
- Analyze deduction trends involving short shipments, compliance violations, and delivery issues
- Recommend and help implement operational changes to prevent recurring penalties
Audit, Controls & Process Development
- Conduct regular audits of high-volume accounts to detect patterns and assess financial impact
- Develop and improve standard operating procedures for deduction handling and tracking
- Collaborate on deduction-related process improvements and control documentation
- Oversee vendor management process ensuring vendors are set up in accordance with documented compliance requirements
Reporting & Insights
- Prepare recurring and ad hoc reporting on deduction categories, resolution time, and financial exposure
- Present key findings to Accounting leadership
- Assist with documentation during audit and month-end close related to deductions
Limited AR & Cash Application Support
- Assist with applying payments against open balances when needed
- Help research unapplied cash related to deduction disputes
- Coordinate with AR team to ensure clean customer account aging
Cross-Functional Engagement
- Serve as Accounting's representative in deduction-related discussions with Operations, Retail Support, and Sales
- Participate in customer calls to address open deductions and support financial discussions
Skills & Qualifications:
- Bachelor's degree in Accounting, Finance, or related field
- 2+ years of experience in deductions, chargebacks, or compliance resolution roles
- Strong analytical and investigative mindset
- Experience analyzing large data sets in Excel
- Strong attention to detail
- Excellent communication and presentation skills
- Comfortable working cross-functionally in a dynamic environment
- MS Office – Advanced Excel skills (VLOOKUP, Pivot Tables, etc.)
- Google Sheets/Slides
Preferred Skills:
- Experience working with large retailers or distribution partners
- Familiarity with customer compliance
- Experience with customer portals (e.g., Amazon, Best Buy, Sam’s Club)
- Familiarity with Oracle NetSuite System or similiar
What We Offer (subject to eligibility requirements):
- Remote-first workplace (since 2016!)
- Competitive salary
- Annual bonus potential
- Health, Vision & Dental Insurance
- HSA company contributions
- 401K with company match component
- “Take what you need” PTO
- Wellness benefits
- WFH office and cell phone/internet stipend
- A FREE MATTRESS plus an awesome Friends and Family discount!
If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $68,000.00 - $73,000.00. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]
Resident is a privately held US-based Company with remote employees in the US and the UK, and an office in Tel Aviv, Israel. Learn more at: https://www.residenthome.com
Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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