Teams at Zendesk

Drive new commercial customer acquisition across the UK and Ireland by building outbound pipeline, managing complex sales cycles, advising executive stakeholders, negotiating and closing deals, and expanding existing accounts. The role requires consultative value selling of Zendesk’s AI-powered platform, collaboration with cross-functional teams, and strategic use of sales and customer data.

Lead customer-facing Zendesk implementation projects from discovery and solution design through configuration, onboarding, training, and adoption. Translate business requirements into scalable platform solutions, manage project scope, timelines, budgets, risks, and competing priorities, and communicate recommendations to technical and executive stakeholders. Collaborate with services, sales, product, and post-sales teams while maintaining product expertise across Zendesk Support, Messaging, Knowledge, Voice, Analytics, QA, Workforce Management, Copilot, and AI agents.

Supports German-speaking Zendesk customers through scaled onboarding, kickoff calls, Success Plans, setup milestones, go-live readiness, and early product adoption. Manages a high-volume customer portfolio, identifies blockers and risks, documents progress in customer systems, coordinates escalations, and prepares customers for handoff to ongoing Customer Success teams. Requires fluent German and English communication, strong organization, and the ability to collaborate across Sales, Support, Services, Operations, and Product.