Jobs at Zendesk

The GTM Enablement Associate will design and deliver enablement programs, analyze performance gaps, and leverage AI tools to enhance training initiatives. The role involves collaboration across teams and continuous improvement based on feedback and metrics.

The Senior Solutions Consultant will lead customer engagement, architect AI-driven solutions, and drive technical strategy to meet customer goals in CX and ES.

As a Solutions Consultant, you will design AI-powered customer experience solutions, lead technical discovery, and ensure business impact through innovative system integrations and collaborations with various teams.

The Senior Account Executive is responsible for driving revenue growth by acquiring new customers, nurturing relationships, and identifying expansion opportunities while utilizing data insights to enhance strategies and exceed sales targets.

Lead the design and implementation of AI-powered customer experience solutions, driving technical strategy through all phases of the sales cycle and delivering value to organizations.

The Corporate Account Executive will drive revenue growth by acquiring new customers, managing relationships, and expanding account revenue in the SaaS sector.

As a Principal Data Engineer, you'll architect and oversee data assets for customer-facing analytics, lead design reviews, mentor teams, and drive an AI-first data engineering approach.

Lead cross-functional programs in product development, enhance analytics, manage risks, and mentor program managers in a tech company environment.

The Staff Machine Learning Engineer will oversee the ML aspects of Zendesk's routing products, ensuring quality and interoperability, while collaborating with various teams, leading innovation, and advancing ML literacy across the organization.

Lead the product strategy for AI agent testing and observability, ensuring tools for testing agent behavior and quality scoring are user-friendly for non-technical users in B2B environments. Coordinate across multiple teams to deliver integrated solutions.