Jobs at Zendesk

Drive new commercial customer acquisition across the UK and Ireland by building outbound pipeline, managing complex sales cycles, advising executive stakeholders, negotiating and closing deals, and expanding existing accounts. The role requires consultative value selling of Zendesk’s AI-powered platform, collaboration with cross-functional teams, and strategic use of sales and customer data.

Lead customer-facing Zendesk implementation projects from discovery and solution design through configuration, onboarding, training, and adoption. Translate business requirements into scalable platform solutions, manage project scope, timelines, budgets, risks, and competing priorities, and communicate recommendations to technical and executive stakeholders. Collaborate with services, sales, product, and post-sales teams while maintaining product expertise across Zendesk Support, Messaging, Knowledge, Voice, Analytics, QA, Workforce Management, Copilot, and AI agents.

Supports German-speaking Zendesk customers through scaled onboarding, kickoff calls, Success Plans, setup milestones, go-live readiness, and early product adoption. Manages a high-volume customer portfolio, identifies blockers and risks, documents progress in customer systems, coordinates escalations, and prepares customers for handoff to ongoing Customer Success teams. Requires fluent German and English communication, strong organization, and the ability to collaborate across Sales, Support, Services, Operations, and Product.

Lead complex Zendesk SaaS implementation programs across EMEA from mobilization through go-live. Manage customer outcomes, budgets, risks, governance, commercial commitments, cross-functional teams, partners, and executive stakeholders. Translate business objectives into measurable delivery plans, oversee technical dependencies, manage escalations, support pre-sales, improve delivery methodologies, and coach team members. The role requires fluency in English and German, strong program management expertise, technical understanding of CX and AI solutions, and periodic customer-site travel.

Leads Zendesk’s EMEA Professional Services organization, owning strategy, growth, customer engagements, team development, delivery quality, AI-enabled service models, partnerships, and regional P&L. Oversees consulting and implementation operations, including forecasting, capacity planning, resource allocation, margins, risk management, and enterprise customer relationships. Collaborates with Sales, Product, Engineering, Finance, Customer Success, global services leaders, and partners to scale repeatable, outcome-driven services and ensure high-quality delivery.

Own the full B2B sales lifecycle across the UK and Ireland, acquiring commercial customers, expanding existing accounts, managing complex negotiations, and exceeding revenue targets. Build executive relationships, present AI-powered SaaS solutions, develop territory and account plans, maintain pipeline forecasts, and collaborate with internal teams. The role requires strong value-selling, deal-closing, renewal, cross-selling, and customer retention capabilities.

Design, build, and maintain ELT pipelines and dbt SQL models for analytics; optimize performance, scalability, and costs; apply AI-enabled tools to improve engineering workflows; collaborate to translate requirements into production-grade data assets.