Teams at Workhuman

Provides multilingual customer support by phone and email, resolving routine and complex issues, documenting cases, improving processes, and maintaining a positive customer experience. The role requires fluency in English, Spanish, and Portuguese, strong relationship-building skills, effective dispute resolution across cultures, and accurate use of technology systems and automated workflows. The schedule is Wednesday through Sunday, 14:30–23:00, in a hybrid environment.

Provides multilingual customer support by phone and email, resolving password requests, supply chain issues, and other customer concerns. Owns and documents cases, updates customer records, follows automated workflows, resolves disputes across cultures, and identifies process improvements. The role prioritizes positive customer experiences and operates Sunday through Thursday from 14:30 to 23:00.

Provide multilingual (English, Spanish, Portuguese) customer support by phone and email, resolve password and supply-chain issues, document and own cases, drive positive customer experiences, and suggest process improvements while using internal systems to update records and workflows.