Teams at Workhuman

Own outcomes for a strategic product domain in Recognition Experience: define roadmap, lead discovery and experimentation, enable delivery across squads, build AI-powered, scalable user experiences, use research and analytics to prioritize, and mentor junior product managers while aligning stakeholders.

Provide multilingual (English, Spanish, Portuguese) customer support by phone and email, resolve password and supply-chain issues, document and own cases, drive positive customer experiences, and suggest process improvements while using internal systems to update records and workflows.