Teams at Workhuman

Provide multilingual customer support by phone and email in English, Spanish, and Portuguese. Resolve password requests, complex issues, and supply chain problems; document cases, maintain customer records, follow automated workflows, and identify process improvements. The role emphasizes positive customer experiences, issue ownership, relationship building, dispute resolution across cultures, and accurate use of technology systems. The schedule is Tuesday through Saturday, 14:30–23:00.

Owns product strategy, roadmap, and feature definition for AI and data products. Partners with engineering, design, marketing, and leadership to prioritize initiatives, translate OKRs into delivery plans, define requirements, manage backlogs, and guide solution trade-offs. Uses customer research, operational data, and product analytics to drive product decisions, innovation, and measurable business value in a SaaS environment.

Own the strategy, roadmap, discovery, experimentation, and measurable outcomes for a strategic employee recognition product domain. Partner with Engineering, Design, Marketing, Customer Excellence, and senior leaders to deliver scalable, intuitive, AI-powered B2B SaaS experiences. Clarify requirements, prioritize work, support sprint execution, use customer and product data to guide decisions, and mentor junior product professionals.