Jobs at Workhuman

The Principal Data Analyst will oversee in-house paid media analytics and operations, ensuring data accuracy and driving business performance with comprehensive B2B marketing insights.

Manage purchase order placement and vendor data, support supplier relationship and procurement operations, resolve day-to-day supplier/customer queries with cross-functional teams, produce reports using Excel, and contribute to process improvements.

Design, modernise, and support global enterprise network infrastructure across on-prem, cloud, and SaaS environments. Lead network architecture, security, SD-WAN/SASE, Azure connectivity, Meraki and Fortinet administration, automation with Terraform/Python/PowerShell, troubleshooting, and cross-team collaboration to improve resiliency, performance, and operational efficiency.

Provide first- and second-line deskside and remote IT support for global employees. Build, configure, deploy, and maintain Windows and macOS endpoints; troubleshoot hardware, software, networking, and peripherals; support onboarding/offboarding, AV and Zoom Room tech, manage hardware inventory, and create technical documentation while following ITIL processes.

Lead pricing analysis and execution for Workhuman's E-commerce store, developing pricing strategies, conducting tests, and monitoring performance to drive business impact.

Provide multilingual customer support (French, English, plus Spanish or Portuguese) by phone and email. Own, document, and resolve issues from password requests to supply chain problems, improve processes, update customer records, and deliver a positive customer experience within a hybrid, shift-based schedule.

Provide multilingual (English, Spanish, Portuguese) customer support by phone and email, resolve password and supply-chain issues, document and own cases, drive positive customer experiences, and suggest process improvements while using internal systems to update records and workflows.

Provide first-line multilingual customer support (English, French, plus another European language) via phone and email. Own and document cases, resolve issues including password requests and supply chain malfunctions, improve processes, and ensure positive customer experiences while following workflows.