Jobs at Workhuman

Own day-to-day product management for Conversations and Moodtracker, setting priorities, defining requirements, and making product decisions. Use customer research, data, and AI tools to guide discovery and delivery. Partner with Design and Engineering, manage acceptance criteria, improve workflows and reporting, and support customer readiness, adoption, measurement, and post-release learning while addressing enterprise needs such as accessibility, privacy, permissions, configuration, and data quality.

Own Workhuman’s enterprise AI capability roadmap, standards, reusable GPTs, agents, connectors, knowledge patterns, and AI services. Guide business and domain teams in selecting effective AI patterns, partner with architecture, engineering, security, and data teams, and establish playbooks, evaluation, observability, support, and governance models. Lead prototypes toward production and drive adoption through training, enablement, and communities of practice.

Own data modeling, analysis, reporting, dashboards, and analytical solution delivery for Finance and Operations. Build scalable datasets and reusable data models, automate reporting and reconciliation, improve KPIs, validate data quality, optimize queries, and translate business needs into actionable insights. Collaborate with technical and non-technical stakeholders while using modern cloud, development, and AI-assisted tools to improve analytical workflows and productivity.

Provide multilingual customer support by phone and email in English, Spanish, and Portuguese. Own, document, troubleshoot, and resolve customer issues ranging from password requests to complex supply chain problems. Maintain a positive customer experience, build relationships across cultures, update customer records accurately, follow automated workflows, and identify process improvements.