As a Trust & Risk Agent, you will provide frontline support for escalated customer issues, investigate complex trust cases, and collaborate with other departments to enhance marketplace safety.

As a Customer Experience Agent, you will enhance user satisfaction through prompt problem resolution, effective communication, and collaboration with teams. You will ensure customer issues are addressed, orders are managed efficiently, and opportunities for process improvements are identified.

The role involves managing training programs for international support, designing a comprehensive training framework, and ensuring effective onboarding and continuous education for staff.