As a Customer Experience Agent, you will enhance user satisfaction through prompt problem resolution, effective communication, and collaboration with teams. You will ensure customer issues are addressed, orders are managed efficiently, and opportunities for process improvements are identified.

The role involves managing training programs for international support, designing a comprehensive training framework, and ensuring effective onboarding and continuous education for staff.

Lead and enhance the Customer Experience team by driving performance metrics, managing a team of agents, and improving user satisfaction through data insights and process optimizations.