Articles about Whatnot

The Staff Engineer for Payments at Whatnot will enhance payment systems for international transactions, focusing on reliability, fraud mitigation, and shipping operations. Collaboration with various teams is essential to define technical roadmaps, improve products, and mentor peers in a high-growth environment.

As the Trust & Safety Team Lead, you will drive team performance, manage agents, improve processes, and enhance customer experience. You'll analyze data to identify insights, address critical issues, and implement changes to improve team and product performance. The role requires strong leadership and operational management skills to foster accountability and ensure quality service delivery.

The role involves enhancing the customer experience by resolving issues related to payments, orders, and shipments through effective communication. The agent will become knowledgeable about the company's processes and collaborate with various departments to prevent recurring issues and improve service.