Teams at Viktor

Own and optimize the lifecycle machine: activation, expansion, retention, and reactivation for a PLG B2B SaaS. Hands-on in Customer.io, run experiments, define segmentation with engineering, manage deliverability and sending hygiene, and be judged on activation, net revenue retention, and reactivated revenue.

Own post-sale customer relationships: onboard new workspaces, provide technical support and triage, prevent churn, drive expansion, create enablement materials, and translate customer feedback into prioritized product improvements.

First RevOps hire to build and run the revenue data machine: implement billing/MRR pipelines, attribution, NRR/GRR reporting, AE comp design, forecasting, pipeline hygiene, and practical tooling choices. Work directly with the CRO, initially as a one-person function, to deliver trusted live metrics that inform CEO/CRO decisions.