Jobs at Userpilot

Lead architecture and reliability for a distributed, real-time product platform. Own system design, incident response, infrastructure (AWS, Terraform, Kubernetes), observability, CI/CD quality gates, and documentation to enable safe agent-assisted development across squads.

Maintain and improve a browser JavaScript SDK: handle bug fixes, builds, releases, performance and bundle-size monitoring, browser/iframe/CSP edge cases, CI/CD, and documentation; collaborate to triage production issues and keep the repo reliable and maintainable.

Full‑stack engineer building end-to-end features across a React/TypeScript dashboard, embeddable JavaScript SDK, and Elixir/Phoenix real‑time back end. Work includes LLM-driven product features, streaming responses, real‑time pipelines (Kafka, ClickHouse, RabbitMQ), agentic development infra, performance optimization, and spec-driven implementation and code review.

Own and evolve Userpilot's agent platform: build runtime orchestration, hybrid retrieval, tool grounding, durable AI workflows, eval/observability and cost accounting, and ensure production reliability, spec-driven development, and cross-team architectural standards for agentic features.

Responsible for managing a high-volume EMEA customer book, driving engagement and retention using automated strategies, data analysis, and communication.